Director of Front Office

Full-Time

Description

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era

Responsibilities

• Provide day to day leadership to the front office team and ensure that all departmental goals are
• Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget through: wage control, purchasing control systems and proper inventory levels.
• Operate the Front Office and related departments within budgetary guidelines and in response to actual business conditions and participate in the preparation of rooms forecast.
• Develop and implement policies and controls on issues relating to front office and related operations to include cash/check/credit card handling, credit procedures, guest services, handling of guest complaints, up selling and "walk procedures".
• Establish goals for the Front Office and related departments, analyze financial reports, anticipate and resolve problems concerning all facets of the front office and related departments anticipate trends, enact approved service, profit oriented and cost saving ideas/activities.
• Work closely with the Sales department regarding VIP and special requests, group pick-ups and cut-off dates, and blocking rooms; with Engineering on out of order rooms and blocking rooms for maintenance; and with Housekeeping on all rooms related issues affecting the front office.
• Understand, operate and troubleshoot front office, telephone and computer
• Plans and coordinates all functions
• Provide high level of customer service and maintains a high profile in the day to day rooms
• Ensure that all employees meet the uniform standards at all times which includes clean uniforms, neat presentation, proper daily hygiene and use of name tags.
• Ensures that guests receive excellent service by training, motivating and properly managing the team
• Oversees and supervises guest arrivals and departures with front office team and department
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast
• Ensure constant communication and coordination between housekeeping and department heads to ensure smooth
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events.
• Sets goals and expectations for direct reports that align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Partners with Human Resources to manage the talent acquisition and retention strategy which includes forecasting talent needs, attracting, developing and supporting the right people.
• Manage and lead team according to established company policies and
• Takes ownership of the department and be ready to step in and support employees as needed to ensure efficient
• Attend meetings/training as required by
• Perform duties, special assignments and projects as requested by
• Participate in Manager On Duty (MOD)

General Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
• Maintain a warm and friendly demeanor at all
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and
• Must be able to multitask, delegate and prioritize to meet
• Attend all hotel required meetings and
• Must be able to understand and apply complex information, data, from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of
• Must be able to show initiative, including anticipating guest or operational
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education & Experience:

• High School diploma / GED or equivalent education/experience
• 5+ years of front desk experience with 3 of those years being in management
• Computer experience with basic proficiency in Microsoft office and hotel property management systems

Physical Requirements

• While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste, climb in and out of vehicle and perform repetitive motions that require manual dexterity during and throughout their shift.
• This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds
• The employee is required to have visual acuity to prepare and analyze data and figures, operate machinery, tools and vehicles, view computer terminals, determine accuracy, neatness and thoroughness of work quality, and make general observations of facilities.
• This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level and require frequent use of computers, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices like radios and headsets.

Benefits

The Perry Hotel & Marina is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness our resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future.

The Perry Hotel & Marina is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.