Description

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which may include may include restaurants, lounges, coffee bars, regency clubs or banquet facilities. The budgeted range for this position is $76,700- $95,900.. Actual pay will be commensurate with experience.

Duties Include:

Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts and objectives and manage within those approved plans
Implement and maintain food & beverage sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Why Work at Hyatt?

Enjoy free meals in our colleague cafeteria for every shift worked
Free parking on-site
1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
Discounted & Complimentary hotel room nights
Medical, Dental, Vision Insurance – (Full-Time colleagues)
Flexible Spending Account (Full-Time colleagues)
Retirement Savings Plan
Basic Life Insurance
PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
Opportunities to work around the world with Hyatt Hotels and Resorts
Annual of Season Ski Pass Bonus

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Requirements

Demonstrated ability to effectively interact with people
4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts

Grand Hyatt Vail

Vail's premier ski-in/ski-out luxury resort featuring year-round activities and inspirational meeting space.

Grand Hyatt Vail, Vail’s premier mountain resort offers the epitome of elevation with 285 newly renovated guestrooms and suites featuring sophisticated décor, luxuriously appointed bathrooms and delightful turn down traditions – the perfect home base for year-round adventure and escape tucked along the pristine evergreens of Vail Mountain and the picturesque Gore Creek. With Vail and Lionshead Villages only a five-minute drive by private car or the complimentary hotel shuttle, Grand Hyatt Vail’s location offers both town activities and events along with nature’s sanctuary as part of your memories.

Grand Hyatt Vail will enchant you with 40,000 square feet of function space and Colorado inspired culinary creations from the new restaurant, Gessner, an upscale market and Fireside Lounge with breathtaking views and an inventive après scene, blissful spa treatments, a premiere skiing experience including an on-property ski lift (seasonal), ski concierge, rentals and ticket office, and four seasons of adventures for all ages inspired by our beloved mountainside setting and culture.