Conference Services Manager

Full-Time

Description

Conference Services Manager, Red Jacket Resorts

As Conference Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. In this role, you will serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

The responsibilities of the position include:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
• Selling and influencing both internal and external clients.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary
• Demonstrate knowledge of job systems, products, systems, and processes.
• Responsible for ensuring accurate billing for groups and managing the collection of funds both before and after the event.
• Conduct weekly internal BEO meetings with relevant managers to review and discuss upcoming groups and events for the following week.
• Support the hotel’s front desk, as needed
• Other duties as necessary based on business needs.

Requirements:

• Minimum 1 Year of Hospitality Experience, related experience at manager level a plus
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems (Delphi and Stayntouch)
• Proficient in Microsoft Office, with a strong emphasis on Excel
• Excellent listening and problem solving skills
• Outstanding communication skills, written and verbal
• Detail oriented and highly organized
• Ability to exceed expectations of guests and team members
• Negotiating skills

Located on the Yarmouth shores, Red Jacket Resorts is a collection of five classic resorts catering to families, couples, groups and weddings alike. The group consists of four properties with spectacular private beaches and one with a par 3 golf course. Our team of hospitality experts pride themselves in creating once-in-a-lifetime experiences for our guests.