Description

Red Jacket Resorts, Cape Cod’s premier resort and hospitality company, is seeking motivated candidates for the position of Overnight Front Desk Agent.

The Overnight Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction.

The Overnight Front Desk Agent must maintain a knowledge of hotel features, services and hours of operation, room types, numbers, layout, décor, appointments, and locations.

You will also be knowledgeable about room rates, special packages and promotions and maintain daily house count and expected arrivals/departures and work with scheduled group and kids’ activities.

Excellent problem-solving and empowerment skill set. The Overnight Front Desk Agent duties include;

Checking in/out guest in accordance with company standards
Verifying all account postings and balances
Preparing a summary of cash, check, and credit card activities.

Qualifications

Front Desk / Reception

Red Jacket Resort

Bordering a pristine private shoreline that draws sun worshippers, kite dreamers, and sandcastle builders, Red Jacket Beach Resort stands as the flagship property of our collection. Spacious rooms and vacation cottages draw couples, tight-knit groups and more seeking a Cape Cod experience immersed in coastal comforts.

Situated by the banks of Parker's River in South Yarmouth, our resort offers panoramic vistas that blend the ocean's expansive beauty with the river's picturesque sights.

From oceanfront to riverside and from family suites to a complete vacation home offering vistas of Nantucket Sound, our tranquil accommodations offer every reason to stay longer than planned.