Retail Manager

Full-Time

Position Objective

This individual will have experience in luxury retail, signature merchandising and buying, with exceptional organizational skills, including POS. Reports to the General Manager.

Essential Job Functions

• Responsible for maintaining cost of goods sold that is in line with monthly/yearly budgets.
• Partners with sales managers, event planners and marketing/PR teams to cross sell merchandise. 
• Maintain professional relationships with our vendors and coordinate all buying appointments throughout the year.
• Conduct accurate monthly inventories ensuring strict adherence to inventory policies and procedures.
• Maintain and manage the receipt and flow of merchandise purchases within the established buying plan.
• Oversee and manage the merchandising floor plan and stock rotation/presentation on a regular basis.
• Oversees the organization and cleanliness of the retail and storage space.
• Reviews month end reports and provides the necessary commentary. 
• Works directly with and trains retail staff in proper merchandising and sales.  
• Works directly with sales/event managers on group merchandise.
• Secures safety of venue, product and storage. 
• Works closely with the Marketing team to share events, promotions and new product launches. 
• Attends approved merchandise buying shows and conferences within the limits of the budget.
• Coordinate special merchandising events, including Trunk Shows, Holiday Specials and more. This includes collaboration on the Grand Opening of the store.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, 

• Responsible for implementing and maintaining excellent service to guest and customer satisfaction.
• Communicates any changes or new policies and procedures to the department.
• Maintains flexibility to take on new and different tasks as directed by the Direct Report. 
• Incorporates safe work practices in job performance.
• Attends staff meetings.

Education/Experience

• Minimum of five (3) years in retail operations.
• Minimum of five (3) years of buying and managing merchandise.
• Preferred Associate or Bachelors degree or industry experience.
• Efficient in all Microsoft Office programs.
• Strong interpersonal and communication skills, deadline focused.
• Team player and able to anticipate and exceed guest expectations regarding service and commitment; 
• Proven interpersonal skills; and be self-motivated and highly personable.  
• Driven to succeed in a luxury customer service focused environment.
• Operates with a sense of urgency and strives to produce the best possible product.

Special Skills

• Excellent organizational skills, deadline focused.
• Must be able to read and write to facilitate the communication process. Requires effective communication skills, both verbal and written. 
• Must possess basic computational ability. 
• Must possess computer skills, including Microsoft Office 97, Excel and PowerPoint. Previous experience with Point of Sale (POS) systems.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers.
• Create a loyal base of customers.
• Must be able to change activity frequently and cope with interruptions.

Physical Demands

• Most work tasks are performed indoors.   Temperature is moderate and controlled by hotel environmental systems.
• Frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance and talk or hear. 
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift to 75 lbs. occasionally, and 20 lbs. regularly.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees. 
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.