Job Description

Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

SpringHill Suites State College

Our Hotel

Our State College hotel is located right off I-99, and just miles from Penn State University Park, Beaver Stadium, Wegmans and other shopping and dining along North Atherton Street. After a long day, relax in one of our spacious suites and enjoy featured amenities including seating area with plush sofas, flat screen TV's, separate work station, plush bedding and complimentary Wi-Fi. Enjoy the convenience of an in-room kitchenette equipped with microwave and mini-refrigerator. Start your day off right with our complimentary breakfast buffet, featuring a selection of hot and cold options including eggs, fresh fruit and pastries. Keep up your fitness routine by taking a dip in our indoor pool or visit our 24-hr. fitness center. Need a meeting space? Ask about of 756 sq. ft. of flexible space. Whether you are in town for an extended or overnight stay, discover a home away from home at the SpringHill Suites State College.