Front Desk Agent
Full-Time

SpringHill Suites State College
State College, PA

A property of: Shaner Hotel Group Posted 18 days ago
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Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

SpringHill Suites State College

Our Hotel

Our State College hotel is located right off I-99, and just miles from Penn State University Park, Beaver Stadium, Wegmans and other shopping and dining along North Atherton Street. After a long day, relax in one of our spacious suites and enjoy featured amenities including seating area with plush sofas, flat screen TV's, separate work station, plush bedding and complimentary Wi-Fi. Enjoy the convenience of an in-room kitchenette equipped with microwave and mini-refrigerator. Start your day off right with our complimentary breakfast buffet, featuring a selection of hot and cold options including eggs, fresh fruit and pastries. Keep up your fitness routine by taking a dip in our indoor pool or visit our 24-hr. fitness center. Need a meeting space? Ask about of 756 sq. ft. of flexible space. Whether you are in town for an extended or overnight stay, discover a home away from home at the SpringHill Suites State College.

Address 1935 Waddle Road, State College, PA 16803
Property Type All Suite
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