Front Desk Agent
SpringHill Suites by Marriott State College
State College, PA
Job Description
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
SpringHill Suites by Marriott State College
Our Hotel
Our State College hotel is located right off I-99, and just miles from Penn State University Park, Beaver Stadium, Wegmans and other shopping and dining along North Atherton Street. After a long day, relax in one of our spacious suites and enjoy featured amenities including seating area with plush sofas, flat screen TV's, separate work station, plush bedding and complimentary Wi-Fi. Enjoy the convenience of an in-room kitchenette equipped with microwave and mini-refrigerator. Start your day off right with our complimentary breakfast buffet, featuring a selection of hot and cold options including eggs, fresh fruit and pastries. Keep up your fitness routine by taking a dip in our indoor pool or visit our 24-hr. fitness center. Need a meeting space? Ask about of 756 sq. ft. of flexible space. Whether you are in town for an extended or overnight stay, discover a home away from home at the SpringHill Suites State College.
| Address | 1935 Waddle Road, State College, PA 16803 |
|---|---|
| Property Type | All Suite |
| # Jobs | 2 |
Other Jobs at SpringHill Suites by Marriott State College:
SpringHill Suites by Marriott State College
State College, PA
A property of: Shaner Hotel Group
28 days ago
28 days ago