Front Office Manager

Full-Time

Description

Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.
• Conduct employee training and development
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Greet guests upon arrival and ensure escort to accommodations if appropriate.
• Track employee performance with upselling guest rooms.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Coordinate daily activities with hotel management team on a daily basis.
• Other duties as assigned.

Requirements

• Experience using branded property management system of Marriott (Fosse)
• 1-3 years of experience in hospitality required
• Supervisory experience preferred
• Customer service experience required
• Attention to detail