Guest Service Agent

Full-Time

Description

SALARY RANGE: $24.00

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• TripAdvisor yearly incentive program

WHO WE ARE:

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

THE ROLE:

Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements. Responsible to respond to guests needs, inquiries requests and complaints in a timely and professional manner.

WHAT YOU'LL DO:

The Guest Service Agent provides hotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include processing all payments according to established hotel requirements. The Front Desk Agent is service-oriented and responds to guests needs, inquiries, requests, and complaints in a timely and professional manner.

WHAT WE LOOK FOR:

• Flexible schedule. Open availability.
• Previous customer service experience required.
• Prior hotel front desk agent experience preferred.
• Must be able to read and communicate in English.
• Friendly and service oriented.

APPLY TODAY!

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 646-952-6025 or email Zunachy Garcia at zunachy.garcia@lumahotels.com to let us know the nature of your request.

Qualifications

Previous front desk agent or hotel experience preferred.