Rooms Coordinator

Full-Time

Description

Hourly range: $25.00

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• TripAdvisor yearly incentive program

JOIN OUR DYNAMIC TEAM!

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

JOB OVERVIEW:

Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Responsible to respond to guests needs, inquiries, requests, comments, emails and complaints in a timely and professional manner. Responsible for assisting the Housekeeping department in maintaining a clean, orderly Hotel and coordinating daily tasks including room inspections, issuing work assignments lost and found, and inventory management.

JOB DUTIES:

1. Attend to and respond to guest comments real time feedback on OTA channels

2. Go through detailed arrival report, notate VIP's and special requests and communicate accordingly.

3. Coordinate and communicate efforts with Housekeeping and Engineering for PM rooms and guest requests.

4. Review resumes for arriving groups

5. Review any check-in/pre-registration needs and coordinate room assignment.

6. Complete an inspection of all guestroom floors, public areas and restrooms daily and rectify deficiencies with respective departments.

7. Set up proper billing accounts (i.e., sharewiths, room/tax/incidentals, tax exempt, direct/special billing)

8. Respond to all positive reviews via revinate

9. Assist housekeeping in doing monthly inventories.

10. Work on projects as assigned by Rooms Management.

11. Assist in processing guests requests via ALICE and follow up.

12. Cover shifts at the Front Desk or in Housekeeping when coverage is needed.

13. Adhere to policies regarding PCI Compliance.

14. Ensure total guest satisfaction.

JOB REQUIREMENTS:

1. Will be required to work day/and or evening shifts, both weekdays and weekends. Some overtime may be required.

2. Independent Hotel experience preferred.

3. Time Square, Midtown Manhattan experience preferred.

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 646-952-6025 or email HRD, Zunachy Garcia Zunachy.Garcia@lumahotels.com to let us know the nature of your request.

Qualifications

Must have 1-2 years Front Desk experience or Housekeeping Coordinator.