Associate Hotel Manager
Full-Time

Viking Cruises
Woodland Hills, CA

Posted 1 day ago

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About Viking 

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torsten Hagen often says Viking offers experience for The Thinking Person®. 

Viking has more than 250 awards to its name, including being rates #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time. 

Why join Viking? 

  • Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with:  

  • Paid training program in skills and approach to premium hospitality services  

  • On-the-job coaching to help you advance rapidly  

  • A lifelong network of hospitality professionals  

  • Onboard our ship  

  • Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members  

  • Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports 

  • Crew-only deck and dedicated recreational activities  

  • Viking Benefits:  

US Mainland candidates: 

  • Health, vision, and dental insurance with very low premiums 

  • 401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period 

  • Retention bonus program  

Puerto Rico and Guam candidates: 

  • Health, vision, and dental insurance with very low premiums 

  • Retention bonus program 

About You 

  • 5+ years' experience as an Associate General Manager or similar position, within a 5 Star luxury resort or cruise vessel; Bachelor's Degree in Business or Hotel Management is required 

  • Proven Successful track record in bringing positive results and continuous improvement; Strong background in Finance (P&L), Food & Beverage Management, Housekeeping, Guest Services, Retail and understanding of Entertainment 

  • Excellent organizational, leadership skills, sense of urgency, communication and problem solving skills; Able to execute tasks promply 

  • Advanced knowledge of Microsoft Package (MS Word, Microsoft Excel, Outlook, and PowerPoint) 

Role Overview

As part of our Mississippi Administration team your job as the Associate General Manager is to be responsible and accountable for the Guest Services and Housekeeping departments, as well as internal projects directed by the Hotel General Manager. You will be expected to step-up as the Hotel General Manager when they are off the ship on rotation. As other leadership positions, you will be evaluated based on both guest satisfaction, measurement reports, financial results and crew turnover 

  • You will be reporting to the Hotel General Manager 

  • You will be expected to work on a 12/4 rotation (12 weeks on board and 4 weeks off on vacation). Please note that rotation lenghts vary based on staffing and operational needs onboard Viking Mississippi 

Role Expectations 

  • Provide leadership and support, and build a winning team by ensuring that Viking policies and processes are followed by all crew members 

  • Lead and support 10-15 Department Heads to success by constantly training, developing, coaching, and supporting them 

  • Create a vision and purpose for the team, communicate clear goals for each department, and hold them accountable for positive results 

  • Financial responsibility: Create and manage budgets, ensuring that the team understands budgetary goals and consistently brings desired results in both expense/cost and revenue 

  • Safety & Security; Ensure compliance with local, state, and federal laws and USCG rules & regulations. Ensure drills, audits, and inspections are conducted regularly 

  • Provide a safe and fun work environment for crew members 

  • Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards 

  • Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking 

  • You will be expected to consistently arrive on time and be prepared for work 

  • Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs 

Mandatory requirements & at will employment: 

  • U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations  

  • Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace 

  • Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time 

  • Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will 

FLSA (Fair Labor Standards Act) Status: Exempt Nonseamen 

Viking Cruises

The Viking Story

More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.

Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

Join the Viking Family

If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.

Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.

Address 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367
Property Type Corporate Office
# Jobs 10
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