Senior Relief Officer

Viking Cruises
Woodland Hills, CA

Posted 28 days ago

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About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers, and lakes
around the world. Designed for experienced travelers with interests in science, history, culture and
cuisine, Chairman Torstein Hagen often says Viking offers experience for The Thinking Person®.
Viking has more than 250 awards to its name, including being rates #1 for Rivers, #1 for Oceans, and #1
for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No
other cruise line has ever received these same honors by both publications at the same time.

Why join Viking?

  • Elevate your career regardless of where you are on your journey. Viking can help you in reaching
    new destinations with:
    o Paid training program in skills and approach to premium hospitality services
    o On-the-job coaching to help you advance rapidly
    o A lifelong network of hospitality professionals
  • Onboard our ship
    o Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members
    o Travel to/from the ship provided and paid for by Viking, unless you are within reasonable
    driving distance of embarkation or disembarkation ports
    o Crew-only deck and dedicated recreational activities
  • Viking Benefits:
    US Mainland candidates:
    o Health, vision, and dental insurance with incredibly low premiums (some plans are fully
    paid by Viking)
    o 401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period
    o Retention bonus program
    Puerto Rico and Guam candidates:
    o Health, vision, and dental insurance with incredibly low premiums (some plans are fully
    paid by Viking)
    o Retention bonus program

    About you

  • 3+ years' experience in inventory management, financial/accounting reporting on board, and
    Food & Beverage management
  • Previous experience in managing a large multicultural team
  • Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, PowerPoint, plus Mobile
    Devices, Point of Sales system (MXP database.)
  • Excellent communication skills and service minded (enjoys guest interaction and has a genuine
    interest in the guests’ experience)

    Role Overview
    As part of our Mississippi Administration team, your job as the Sr. Relief Officer is to step -up as the
    Inventory Manager and Associate General Manager when they are off the ship on rotation. As the relief
    of the inventory manager, you are expected to manage and control the inventory of food, beverage,
    operating supplies, linen, uniform durables and consumables in large volumes. As the relief of the
    Associate General Manager you are expected to be the superior handling of Guests relations on board,
    as well as prepare and analyze financial reports, budget, and inventory management. As other leadership
    positions, you will be evaluated based on both guest satisfaction, measurement reports, financial results
    and crew turnover

  • You will be reporting to the Hotel General Manager
  • You will be expected to work on a 12/4 rotation (12 weeks on board and 4 weeks off on
    vacation). Please note that rotation lengths vary based on staffing and operational needs
    onboard Viking Mississippi

    Role Expectations

  • When in the inventory manager role, you will be expected to manage food & beverage inventories
    within Public Health / FDA and Viking health guidelines including product rotation (FIFO)
  • Understand the Menus and Food specs, to maintain a consistent quality and quantities without
    over-ordering, no running short
  • Maintain all inventories within budgeted guidelines, and the financial reports within the
    guidelines and requirements of the accounting and finance teams shoreside
  • When in the Associate General Manager, you are expected to be the superior handling of Guest
    Relations on board
  • Develop and maintain a good relationship with crew members on board, understand their roles,
    and being able to upscale Hotel Management, Housekeeping, and Guest Services management
  • Develop and maintain a consistent and clear communication with the accounting and finance
    teams shoreside to work according to their requirements on financial reports onboard
  • Always uphold impeccable grooming standards by complying with Viking’s Image and Uniform
    Standards
  • Demonstrate outstanding flexibility: able to work at various times of the day, under pressure and
    always reflect a positive can-do attitude and the best image of Viking
  • You will be expected to consistently arrive on time and be prepared for work
  • Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs
    Mandatory requirements & at will employment:
  • U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal
    regulations
  • Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and
    alcohol-free workplace
  • Must be 21+ years old, physically fit and in good health to meet the demands of an intense
    shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged
    periods of time
  • Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and
    is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in
    this document or in any oral or written statement shall be interpreted to conflict with or limit the
    right to terminate employment at will
    FLSA (Fair Labor Standards Act) Status: Exempt Nonseamen
  • Viking Cruises

    The Viking Story

    More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.

    Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

    Join the Viking Family

    If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.

    Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.

    Address 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367
    Property Type Corporate Office
    # Jobs 16
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