Job Description

Be available to work a flexible schedule (11p-7:30a), including weekends and holidays.
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to their room.
Place guest luggage inside room.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
Monitor and maintain appearance of lobby areas and luggage holding room.
Ensure confidentiality of hotel guests and security of guest room access.
Other duties as assigned.

Responsibilities

Responsible for performing all the functions of the bell staff during the overnight shift. Including, transporting guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards.

Qualifications

Valid driver’s license in the state of hotel’s operations.
Excellent driving record.
Must be 21 years or older.
Ability to provide legible communication and directions.
Previous guest relations and/or training.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Job Type: Full time & Part-time

Pay: From $16.50 USD/ hour. Plus tips.

Work Location: In person

Benefits:

Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
1 Complimentary meal per shift worked
Located on bus and metro routes

Buffalo Marriott at LECOM HARBORCENTER

Experience downtown Buffalo like never before at the award-winning Buffalo Marriott at LECOM HARBORCENTER. Boasting an unparalleled location near KeyBank Center within the LECOM HARBORCENTER complex, our hotel is steps away from Buffalo, New York's most popular attractions - from the waterfront and convention center to the nightlife and events of Canalside. Intuitively designed hotel rooms and suites include local artwork, platform beds, spa-inspired bathrooms and terrific views. Panorama on Seven, our hotel restaurant, offers seasonal American cuisine, handcrafted cocktails and views of the Buffalo waterfront. We also feature 6,000 square feet of event space, accompanied by comprehensive planning and catering services. And whether you're at our hotel for business or on vacation, you'll be thrilled with our location in the heart of the Buffalo's flourishing downtown district.