Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Food and Beverage Director.

In this role, you will manage the fine dining Stories Restaurant set amongst the Pecan trees of the Lost Pines Resort. Stories has been creating Texas memories since the resort opened in 2006. Host to numerous VIP’s, anniversary dinners, first dates and wedding celebrations.

Responsibilities include staffing, scheduling, training and administrative tasks associated with the role. Ensuring the compliance with restaurant standards and operational excellence. Development and coordination of special feature events. Participation in events that feature and highlight the talent of Stories.

Duties include:

Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts, and objectives and manage within those approved plans
Implement and maintain food & beverage sales/marketing programs
Direct and oversee the development of employees
Hire, train, empower, coach, and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory, and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures
Maintain a strong presence on the floor
Plan, coordinate & implement special events and holiday functions

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Requirements

Demonstrated ability to effectively interact with people
4 years or more of hotel F&B management experience (preferably with Hyatt)
Service-oriented style with professional presentation skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concepts, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts

Hyatt Regency Lost Pines Resort and Spa

A luxurious Texas wilderness escape near Austin, TX

Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.

We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.

The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.

Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion