Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Assist in developing long- and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

Minimum of one year of management experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

TownePlace Suites by Marriott Miami Homestead

Settle into a great stay at our Homestead hotel

Stay at the TownePlace Suites Miami Homestead, nestled between the Everglades and Biscayne National Parks with easy access to area attractions such as the Homestead Miami Speedway. Located at the Gateway to the Keys, our pet-friendly, extended stay hotel offers spacious suites with plush bedding and a variety of modern amenities including an on-site bocce court, basketball court, outdoor patio with Weber grills and game room with three large TVs and Xbox consoles. Start your day by preparing a meal at your in-suite full kitchen or stop by our complimentary hot breakfast buffet. Business travelers will appreciate our suites' ergonomic workstations and free high-speed Wi-Fi. Stay fit in our 24-hr Fitness center or go for a swim in our sparkling outdoor pool. Host your next meeting or social event in our venue with AV equipment and an on-site special events team. Whether you're visiting a loved one at Homestead Hospital or conducting business in South Florida, settle into a great stay at our Homestead hotel.