Food & Beverage Manager

Full-Time

The Food and Beverage Manager’s primary purpose is to oversee the daily Food and Beverage operations in support of the Clubhouse Manager. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations, while driving initiatives to achieve the Club's revenue and profit objectives. This position will work closely with the Clubhouse Manager, General Manager and Executive Chef to ensure the standards of service and safety guidelines are met.

- Supports F&B Clubhouse Manager across all admin and oversight responsibilities at the club

- Supports front-of-house leadership activities across the club

Reports to the Clubhouse Manager

Day To Day

• Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
• Complete scheduled inventories and ensure proper administration processes are followed.
• Responsible for Front of house scheduling and ensure that they meet budgeted labor targets
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Work with the Member committees to develop and implement Member activities and events.
• Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
• Collaborate with the Food and Beverage team to create and implement new ideas
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff
• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.
• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club's revenue objectives.
• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
• Responsible for the scheduling of all service personnel. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
• Attend all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
• Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
• Executes all menus, promotions, and programs as outlined by the Clubhouse Manager in accordance with Club standards.
• Ensures that daily walkthroughs are being conducted in all Front of House areas

All The Other Stuff We Do

• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

• Attend meetings as required by the Clubhouse Manager
• Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with Invited standards of operations and training.
• Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.
• Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
• In addition, maintain the required Invited Standards of Operations by helping the F&B Director in controlling labor costs, linen costs, miscellaneous F&B expenses, etc.

About You

• 3 + years in Club management or related field in Food & Beverage Industry.
• Bachelor's Degree preferred.
• Food Handlers Certificate
• Deals with highly confidential material (i.e. Member/Employee Data).
• Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
• Professional indoor office/Club environment.

Physical Requirements

Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Primary Tools/Equipment Used In This Position And Approximate Weight

• Computer
• POS System
• Trays (2 - 60 lbs.)
• Bottle Opener
• Wine Knife

Attendance Requirements For This Position

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

About Crystal Lake Country Club

Established in 1922 and nestled in the heart of Crystal Lake, Illinois, Crystal Lake Country Club offers an unparalleled private club experience for members and guests. The Club, which is located just a short drive from downtown Crystal Lake in the heart of the community, offers a variety of world-class amenities and activities designed to benefit every member and guest.

Benefits

All full-time, year-round associates are eligible for health, dental, eye and life insurance as well as PTO and the company's 401k plan. Additionally, all seasonal and year-round staff receive benefits including complimentary golf on Mondays, usage of club pool on Monday’s, food and beverage discounts, and more.