Assistant Food and Beverage Manager/Banquet Captain

Full-Time

Banquet/Event Responsibilities

• Supervise the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
• Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Train all banquet staff to include conducting roll call meetings, and monthly meetings.
• Supervise clean-up of function room and proper breakdown and storage of equipment.
• Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Enter event charges into POS and collect final payment.

Assistant F&B Responsibilities

Day To Day

• Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
• Complete scheduled inventories and ensure proper administration processes are followed.
• Work with the Member committees to develop and implement Member activities and events.
• Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
• Collaborate with the Food and Beverage team to create and implement new ideas
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff
• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
• and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing the Club's revenue objectives.
• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
• Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
• Executes all menus, promotions, and programs as outlined by the Clubhouse Manager in accordance with Club standards.
• Ensures that daily walkthroughs are being conducted in all Front of House areas