Arlo Wynwood, part of the Arlo Hotels portfolio, is seeking a dynamic General Manager.

In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it!

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"......

SUMMARY DESCRIPTION:

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. This position focuses on preparation of budgeting, strategizing, planning, organizing and directing all hotel services, inclusive of all front-of-house and back-of-house operations while embodying the culture of Arlo Hotels.

RESONSIBILITIES AND AUTHORITIES:

Treats guests with courtesy and respect in a variety of situations

Displays honesty and integrity

Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings

Motivates, inspires and develops team members

Creates preventive maintenance programs for consistency of the product

Ensures updated safe work environment

Motivates team members to be consistently engaged in serving others

Builds strong partnerships with internal customers and outside vendors

SPECIFIC DUTIES

Embodies the values of Arlo and is culture driven in their performance

Possesses excellent communication and leadership skills

Works well both independently and as part of a team

Displays comfortable being a change agent and creating a welcoming environment

Displays confidence and thinks clearly under pressure

Solves problem both with team members and third-party partners operating within the hotel

Monitors the performance of the hotel through verification and analysis of the hotel’s guest satisfaction system and financial reports

Proactively initiates items required to remain aligned with the budget and goals

Enjoys negotiating and creating win-win situations for customers, owners, partners and all operational team members alike

Oversees and directs the daily operations for all hotel operations inclusive of food & beverage outlets

Directs, implements and maintains a service and management philosophy which serves as a standard to respective department heads and staff

Designs and implements training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels

Develops and implements strategies to ensure seamless service delivery while maximizing revenue and management costs

Develops and directs the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost-efficient manner

Assists in leading safety initiatives and security provisions

Protects and enhances hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process

REQUIREMENTS:

A minimum of 5

8 years previous General Manager experience in the lifestyle, full-service hotels

(Miami and or/ South Beach experience an asset)

Intensive, direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering

Previous experience in managing and leading in-house Food & Beverage Department & Events.

Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed

Previous experience managing third party or leased space arrangements

Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses

Proven ability to communicate professionally and tactfully in all interactions with guests and employees

Arlo Wynwood

Airy rooms. An artsy soul. Miami’s hottest new hotel puts you at the heart of it all in Wynwood. Scope out design talent. Kick back at Higher Ground, our cocktail lounge. Chill by the rooftop pool and tap into the neighborhood’s creative energy. This is where relaxation meets inspiration—and good vibes are guaranteed.

Arts District receptions. Group huddles surrounded by murals. Cocktails in the courtyard. A party on the rooftop. The event space at Arlo Wynwood was designed for the way we meet and mingle today, with award-winning food and beverage options and seamless service.

The Wynwood Walls. Galleries galore. Stylish boutiques and bars with backyards. Tap into the energy of our neighborhood, with the best of Wynwood’s culture at your fingertips.