Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Assist in developing long- and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

Minimum of one year of management experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Baltimore/McHenry Row

Courtyard by Marriott Baltimore Downtown/McHenry Row

Enjoy a great downtown location, complimentary parking and Wi-Fi when you stay at the new Courtyard Baltimore Downtown/McHenry Row. Located in the vibrant McHenry Row neighborhood, guests of our Baltimore hotel will find themselves just minutes from the city’s best attractions including, M&T Bank Stadium, Camden Yards, Fort McHenry, the National Aquarium and the Inner Harbor. Our modern hotel is also close to the area's top businesses including, Under Armour and the Port of Baltimore Cruise Terminal and features spacious rooms, 24-hour fitness center, lobby market and on-site laundry. Enjoy a mix of delicious and healthy items for breakfast or dinner at the Bistro, or unwind in our outdoor patio with a cocktail, glass of wine or local beer. If you are thinking about Baltimore for your next gathering, we offer 1,200 sq. ft of meeting and event space. Whether you are staying at our hotel on business or pleasure, our hotel has you covered.