Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Courtyard by Marriott Baltimore/McHenry Row

Courtyard by Marriott Baltimore Downtown/McHenry Row

Enjoy a great downtown location, complimentary parking and Wi-Fi when you stay at the new Courtyard Baltimore Downtown/McHenry Row. Located in the vibrant McHenry Row neighborhood, guests of our Baltimore hotel will find themselves just minutes from the city’s best attractions including, M&T Bank Stadium, Camden Yards, Fort McHenry, the National Aquarium and the Inner Harbor. Our modern hotel is also close to the area's top businesses including, Under Armour and the Port of Baltimore Cruise Terminal and features spacious rooms, 24-hour fitness center, lobby market and on-site laundry. Enjoy a mix of delicious and healthy items for breakfast or dinner at the Bistro, or unwind in our outdoor patio with a cocktail, glass of wine or local beer. If you are thinking about Baltimore for your next gathering, we offer 1,200 sq. ft of meeting and event space. Whether you are staying at our hotel on business or pleasure, our hotel has you covered.