Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Moxy Columbus Short North

Tired of an ordinary hotel and check in experience? So are we. At Moxy Columbus Short North, you check in 24/7 where it matters- at The Bar. Don’t forget to grab your free drink token along with your room keys! Our open lobby layout, paired with contemporary furniture, is designed to keep you coming back. Why spend time in your room when you could be spending time playing pool or games with our fun-loving staff? Interested in exploring the local scene? We are experts on all the go-to places to find in Columbus. Moxy has 24/7 Food & Beverage offerings with a wide selection of snacks and drinks. Check out the Grab and Go market, The Bar that offers local selections throughout our three daily happy hours, and our state of the art gym. All bedrooms are equipped with 55-inch smart televisions, built in USB ports and free enhanced Wifi. (Some features may be effected by Covid Restrictions)