Convention Services Manager

Full-Time

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

ESSENTIAL JOB FUNCTIONS:

1. Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts.
2. Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
3. Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property, as well as walk-throughs with clients prior to meetings.
4. Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as tabletops/booths. Assist sales staff in promoting hotel and securing rebooking's.
5. Plan and conduct pre- and post-convention meetings with clients and respective departments.
6. Document tracking of group activity. Access and input data into a computer system to generate account history reports.
7. Communicate both verbally and in writing, via resume, to provide clear direction to staff.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job-related duties as assigned.

What is required:

• One to two years of experience in hotel convention services management
• Salesforce, Delphi, fdc, knowledge required
• Ability to detail banquet event orders and confirm accuracy of banquet checks
• Knowledge of Oracle, OPERA, PMS is a plus
• Proficient in Microsoft Office
• Familiar and proficient in Social Tables
• Excellent organizational, multitasking, communication, interpersonal

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)