Catering Sales Coordinator

Full-Time

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

We are looking for a dedicated, detail-oriented person with the desire to provide excellent customer service to join our staff! Someone who can plan and detail out meetings and events, communicate those details to other departments in the hotel, and then ensure everything comes together to provide an extraordinary experience for our guests. Previous experience is preferred.

Job Summary

The Catering Sales Coordinator will be responsible for coordinating and executing group assignments. The focus of the role will be to ensure execution of all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions and payments. Communication skills are critical to this role as you act as a liaison between multiple departments to meet and exceed the needs and expectations of our clients. You will be required to participate in total hotel management activities and duties.

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Maintain strong client relationships, promptly follow-up on all customer needs and inquiries in an efficient and expedient manner.
• Prepare and distribute concise resumes and banquet event orders that clearly represent a convention's requirements for all departments.
• Maintain the integrity of sales management and property management systems including; Triple Seat, Opera Cloud, and Toast.
• Maintain files, records and reporting as it pertains to: budgets, contacts, planning activities, time lines, contracts, payments, purchase orders and pre and post-meeting notes
• Act as liaison for client throughout the duration of their conference create a positive meeting experience for the meeting planner and attendees.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Work with the hotel accounting department on all methods of payment, client responsibility for deposit schedules, payments and contractual obligations.
• Basic administrative duties including, answering phones, interacting with clients, preparation of VIP arrivals, reporting.
• Conduct tours of the hotel and banquet facilities and expose clients to facilities and services. Entertain qualified potential clients as necessary.
• Assist the Sales department with implementation and achievement of quarterly goals and hotel Marketing Plan.   
• Maintain regular attendance in compliance with scheduling, which will vary according to the needs of the hotel. Nights and weekend may be required when group events or clients in house.
• Providing Audio/Visual equipment assistance.
• Responsible for linen ordering and inventory.
• Ensure hotel costs are effectively controlled.
• Maintain professional image at all times through appearance and adhering to dress code standards of personal appearance and grooming.
• Other duties as assigned.

Experience and Skills

• Bachelor's degree and/or 2+ years of hotel catering sales experience.
• Knowledge of property management systems preferred, not mandatory
• Experience with Triple seat Opera and other contact management applications.

• Strong business communication skills, both written and verbal.
• Working knowledge of computers and Microsoft office programs
• Strong time management skills, and ability to work under pressure.
• Strong understanding of negotiation and interpretation of contracts.
• Knowledge of proper preparation and presentation of foods and beverage items.
• Knowledge of banquet room setups and procedures.
• Knowledge of Audio/Visual setups and processes.
• Ability to effectively communicate and work with internal and external customers
• Ability to adapt to changing work environments
• Ability to quickly evaluate situations and provide alternatives and decide on a plan of action.
• Ability to collect accurate information to solve problems effectively.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

Qualifications