Catering Sales Manager

Full-Time

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

We are looking for a dedicated, detail-oriented person with the desire to provide excellent customer service to join our staff! Someone who can plan and detail out meetings and events, communicate those details to other departments in the hotel, and then ensure everything comes together to provide an extraordinary experience for our guests. Previous experience is preferred.

Job Summary

The Catering Sales Manager will be responsible for managing, coordinating, and executing group assignments. The focus of the role will be to ensure execution of all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions and payments. Communication skills are critical to this role as you act as a liaison between multiple departments to meet and exceed the needs and expectations of our clients. You will be required to participate in total hotel management activities and duties.

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Maintain strong client relationships, promptly follow-up on all customer needs and inquiries in an efficient and expedient manner.
• Prepare and distribute concise resumes and banquet event orders that clearly represent a convention's requirements for all departments.
• Work closely with the catering and sales department to ensure all contractual terms agreed upon are carried out.
• Maintain the integrity of sales management and property management systems including; Triple Seat, Opera Cloud, and Toast.
• Maintain files, records and reporting as it pertains to: budgets, contacts, planning activities, time lines, contracts, payments, purchase orders and pre and post-meeting notes
• Act as liaison for client throughout the duration of their conference create a positive meeting experience for the meeting planner and attendees.
• Work closely with banquet & catering department on scheduling and event execution.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Work with the hotel accounting department on all methods of payment, client responsibility for deposit schedules, payments and contractual obligations.
• Basic administrative duties including, answering phones, interacting with clients, preparation of VIP arrivals, reporting.
• Conduct tours of the hotel and banquet facilities and expose clients to facilities and services. Entertain qualified potential clients as necessary.
• Assist the Sales department with implementation and achievement of quarterly goals and hotel Marketing Plan.   
• Maintain regular attendance in compliance with scheduling, which will vary according to the needs of the hotel. Nights and weekend may be required when group events or clients in house.
• Providing Audio/Visual equipment assistance.
• Responsible for linen ordering and inventory.
• Ensure hotel costs are effectively controlled.
• Maintain professional image at all times through appearance and adhering to dress code standards of personal appearance and grooming.
• Other duties as assigned.

Experience and Skills

• Bachelor's degree and/or 2+ years of hotel catering sales experience.
• Knowledge of property management systems preferred, not mandatory
• Experience with Triple seat Opera and other contact management applications.  
• Strong business communication skills, both written and verbal.
• Working knowledge of computers and Microsoft office programs
• Strong time management skills, and ability to work under pressure.
• Strong understanding of negotiation and interpretation of contracts.
• Knowledge of proper preparation and presentation of foods and beverage items.
• Knowledge of banquet room setups and procedures.
• Knowledge of Audio/Visual setups and processes.
• Ability to effectively communicate and work with internal and external customers
• Ability to adapt to changing work environments
• Ability to quickly evaluate situations and provide alternatives and decide on a plan of action.
• Ability to collect accurate information to solve problems effectively.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

Qualifications

EXPERIENCE:

• Prior Experience:
  • 3+ years of employment in a related position with this company or other companies.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • A four-year college degree or equivalent education/experience.
• Subject Expertise:
  • Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. This includes experiential knowledge required for management of people, complex problems and efficient sales activities.
  • Makes decision within the standards of the position which can impact more than one department, but usually not more than one hotel. One general policies and procedures are available for guidance and superior is kept informed only of general directions of assignment.
  • Requires analyzing activities or information involving some original data manipulation or interpretation to arrive at logical conclusions.
  • Must possess highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.