Fairmont Pittsburgh
Pittsburgh, PA
Housekeeping Manager
The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition; keeping as a priority, the safety and security of our guests and employees.
What You Will Be Doing:
Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives
Contribute to a fun and engaging work environment for the Housekeeping team
Follow and enforce all departmental policies and procedures, including ALL Safe Covid-19 procedures
Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service
Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently
Monitor inventory items to ensure proper control, the ability to facilitate guests' needs and maintenance of room quality brand standards
Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department
Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.
Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks
Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
Manage the department budget in a fiscally responsible manner
Balance operational, administrative and colleague needs
Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews
Report necessary maintenance items through internal program (Royal Service Manager)
Maintain cleanliness of both Heart of the House and Front of the House spaces
Follow all safety and sanitation policies and procedures
Other duties as assigned
Your Skills and Qualifications:
Previous luxury Hotel experience required, Rooms leadership an asset
Computer literate in Microsoft Window applications required, and OPERA PMS advantageous
University/College degree in a related discipline an asset
Proven experience with collective bargaining agreements
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shifts. May occasionally exert up to 30 pounds lift, carry, push, pull or otherwise move objects.
Physical Aspects of Position (include but are not limited to):
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why Work for Accor?
We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor! #IND-HP
careers.accor.com
Located at the heart of Pittsburgh’s business, cultural and retail hub, the Fairmont Pittsburgh hotel offers superb and distinctive guest services and accommodations in a luxury setting. With breathtaking views of PNC Park, the restored downtown and the Pittsburgh city skyline, our luxury Pittsburgh hotel's guests have the immediate feeling of truly being in the center of it all. From the theater and entertainment district, to shopping, sightseeing, and world-class sports facilities, Fairmont Pittsburgh hotel is near all of Pittsburgh's top attractions and the ideal “home base.”
Embracing the city's rich history of art and industry with striking glass and steel features and work from local artists displayed throughout our Pittsburgh luxury hotel’s accommodations, Fairmont Pittsburgh stands as a testament to the city’s unyielding grace, beauty and strength.
We even invite our guests to explore artifacts recovered from the site during our construction and learn the “storied” past of our luxury Pittsburgh hotel.
Fairmont Pittsburgh – “Where Green is Gold”
Developed according to sustainable design and construction guidelines, Fairmont Pittsburgh has received a Leadership in Energy and Environmental Design (LEED™) certification at the Gold level from the United States Green Building Council – complementing Fairmont’s philosophy of operational sustainability and responsible tourism.
Meet our Canine Ambassador Edie and take her for a walk when you visit Fairmont Pittsburgh. For guests missing their canine companion, our Pittsburgh hotel’s Canine Ambassador will offer a warm welcome and make them feel right at home.
Join us for our monthly Cooking Classes at Habitat restaurant. These fun and interactive classes are perfect for foodies and cooks of all experience levels. Make your reservation today!
Pittsburgh was named one of the World's Top 20 Travel Destinationsfor 2012 by National Geographic Traveler! We invite you to stay in our downtown Pittsburgh luxury hotel and visit our beautiful city to see what everyone is talking about.
Want to know what's happening in the city? Visit our Pittsburgh Events Calendar and plan your visit.Address | 510 Market Street, Pittsburgh, PA 15222 |
---|---|
Property Type | Hotel |
# Jobs | 12 |
Fairmont Pittsburgh
Pittsburgh, PA
A property of: Accor North America