Director of Housekeeping / Executive Housekeeper

Full-Time

Under the general guidance of the General Manager, plan, organize, develop and direct the overall operation of the Housekeeping department.  Assure that the highest degree of quality is maintained.

Duties & Functions:

Ensure all departmental service standards and sequences of service are   being upheld

Maintain a close relationship with the Front Office and Engineering Team

Ensure guest satisfaction; address guest issues and or any correspondence

Keep control of daily financial reports; update checks books and balances profit and loss at the end of each month

Control costs, as well as labor costs, improving departmental revenues

Keep controls of purchasing systems

Monitor all labor and payroll costs

Observe, teach and develop employees

Ensured all grounds are maintained according to Hotels standards. Train and develop team to meet standards

Responsible for monitoring payroll for staff and controlling operating expenses

Managed Capital Expenditure projects directed to housekeeping areas

Created new initiatives to improve efficiency of guest standards and operational improvements

Establish a relationship with other companies in the hospitality industry

Specific Job Knowledge & Skills:

Education/experience:

High School Diploma or equivalent required

College Degree in Business, Hospitality, or Related field preferred

One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

5 years hotel housekeeping experience, preferably in a management or supervisory capacity

Skill:

Enter and locate work related information using computers and/or point of sale systems

Ability to multitask, work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Must possess strong employee leadership skills

Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations