Compensation: $16.00 to $17.00 per hour

Description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a GUEST SERVICES AGENT! We want your smiling face and positive attitude, representing Holiday Inn | avid Hotels in Mt. Juliet! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Responsibilities

Greet and processes guests as they check-in/out
Complete registration, secure payment, verify billing and adjust billing as needed
Confirm guest information, room rate, selection of room(s)
Code electronic keys
Assist guests with reservations and requests in a friendly, professional, and timely manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Provide high standards of quality to ensure guest satisfaction
Anticipate guests’ needs and consistently exceed their expectations
Implement creative solutions as needed while complying with brand standard
Demonstrate a thorough knowledge of hotel information including but not limited to:
Hotel Information
Room categories
Room rates
Packages
Promotions
Build strong relationships with guests, clients and groups while maintaining professional integrity
Possess knowledge of local area to answer guest questions

Requirements

Guest service experience preferred
Attention to detail
Team player
Organizational skills
Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Holiday Inn & Suites Mt Juliet – Nashville Area

NEW MODERN HOTEL IN MOUNT JULIET, NASHVILLE

Welcome to the newly constructed Holiday Inn and Suites Mt Juliet-Nashville Area hotel. We are less than 15 minutes from Nashville International Airport and Downtown Nashville. The hotel is located next to Providence Marketplace, the largest shopping complex between Nashville and Knoxville, and is minutes away from two beautiful area lakes and several local parks. Sports enthusiasts will enjoy a quick trip down the interstate to Nissan Stadium, GEODIS Park and Bridgestone Arena.

All of our guest rooms feature luxurious signature premium bedding and linens, hot breakfast, complimentary Wi-Fi, fitness room, and indoor pool. Rooms include a large screen Smart television, moveable desk, additional workstation with USB ports as well as a safe, micro-fridge, Keurig coffee maker, hairdryer and individual thermostats.

Start your day off right in the morning with a delicious hot breakfast and fresh coffee. At the end of a busy day our travelers can work it out in our Fitness Center or take a relaxing swim in the hotel's indoor heated saline pool. Enjoy a fantastic dinner at the Burger Theory, located in the Holiday Inn and Suites, featuring gourmet beef burgers, chicken, steak, salads, pizza, and more…all made to order.

The Holiday Inn and Suites is the perfect place for a great night's sleep, excellent value, and friendly service. Book your stay today!