Guest Services Agent
Full-Time

Holiday Inn & Suites Mt Juliet – Nashville Area
Mount Juliet, TN

A property of: Gibson Hotels Group Posted 16 days ago

SAVE

Compensation: $16.00 to $17.00 per hour

Description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a GUEST SERVICES AGENT! We want your smiling face and positive attitude, representing Holiday Inn | avid Hotels in Mt. Juliet! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Responsibilities

  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assist guests with reservations and requests in a friendly, professional, and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
  • Possess knowledge of local area to answer guest questions

Requirements

  • Guest service experience preferred
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Holiday Inn & Suites Mt Juliet – Nashville Area

NEW MODERN HOTEL IN MOUNT JULIET, NASHVILLE

Welcome to the newly constructed Holiday Inn and Suites Mt Juliet-Nashville Area hotel. We are less than 15 minutes from Nashville International Airport and Downtown Nashville. The hotel is located next to Providence Marketplace, the largest shopping complex between Nashville and Knoxville, and is minutes away from two beautiful area lakes and several local parks. Sports enthusiasts will enjoy a quick trip down the interstate to Nissan Stadium, GEODIS Park and Bridgestone Arena.

All of our guest rooms feature luxurious signature premium bedding and linens, hot breakfast, complimentary Wi-Fi, fitness room, and indoor pool. Rooms include a large screen Smart television, moveable desk, additional workstation with USB ports as well as a safe, micro-fridge, Keurig coffee maker, hairdryer and individual thermostats.

Start your day off right in the morning with a delicious hot breakfast and fresh coffee. At the end of a busy day our travelers can work it out in our Fitness Center or take a relaxing swim in the hotel's indoor heated saline pool. Enjoy a fantastic dinner at the Burger Theory, located in the Holiday Inn and Suites, featuring gourmet beef burgers, chicken, steak, salads, pizza, and more…all made to order.

The Holiday Inn and Suites is the perfect place for a great night's sleep, excellent value, and friendly service. Book your stay today!

Address 75 Belinda Pkwy, Mount Juliet, TN 37122
Property Type Hotel
# Jobs 6
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