Description

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Keep all work areas clean and properly stocked according to the current meal period.
Keep all tables cleaned and properly set according to property specific standards.
Set up and Break down of the breakfast buffet area according to established standards.
Pro actively pre-bussing tables, and promptly resolving any guest requests.
Complete daily opening and closing duties and cleaning according to established side-work checklist.
Assist fellow employees as needed throughout the shift.
Ensure overall guest satisfaction.

Job Requirements

Qualifications

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Sheraton St. Paul Woodbury Hotel

Full Service Marriott located minutes from Downtown St. Paul

The Sheraton St. Paul Woodbury is a AAA 3-Diamond hotel conveniently located at the intersection of Interstates 94 and 494, just minutes from downtown St. Paul and Minneapolis. The hotel offers a variety of amenities, including a fitness center, indoor pool, and 24-hour business center. Guest rooms are spacious and modern, and many feature views of the surrounding area.The Sheraton St. Paul Woodbury is a great choice for business travelers, leisure travelers, and families. The hotel is close to many major employers, including 3M World Headquarters. It is also within easy reach of a variety of attractions, including the Mall of America, the Minnesota State Fair, and the Minneapolis Sculpture Garden. Also close to Xcel Energy Center, various Wedding Venues, the Minnesota State Fair and Sports Stadiums.