Shift Manager

Full-Time

The Last Refuge is seeking a Shift Manager responsible for managing the day-to-day operations of the restaurant, including the selection, development, and performance of employees. Additionally, the Shift Manager will assist the General Manager with optimizing profits and ensuring that guests are satisfied with their dining experience, maintaining cleanliness, execution of special events, and maintenance.

Duties and Responsibilities include but are not limited to:

• Oversee and manage the day-to-day operations of the restaurant and be able to make proper decisions on matters of importance.
• Ensure that high standards of sanitation, cleanliness, and safety are maintained throughout all areas at all times.

• Responsible for ensuring that staff financials and personnel labor is controlled based on scheduling and business levels. Enforcement of staff being on time, and in accordance with company policies and procedures.

• Enforce and/or develop standards and service levels to increase sales and minimize costs, including beverage, supply, utility, and labor costs.

• Responsible for maintaining the inventory of plate ware, glassware, and small wares, and communicating ordering necessities to the General Manager.

• Collaborates with other management personnel to plan and execute special restaurant functions.

• Responsible for all aspects of the restaurant. This includes but is not limited to: managing the staff and overseeing the dining room and the bar operations

• Ensures uniform quality and presentation of the restaurant.

• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement, monitoring food presentation and service.

• Makes regular inspections of all service-related stations to ensure proper quality and safety.

• Maintains a positive guest experience with effective communication of all guest recovery situations used as an opportunity to learn and develop training procedures, while documenting such occurrences in a nightly log.

• Investigates and resolves complaints concerning food quality and/or service.

• Exercises portion control for all items served.

• Ensures proper equipment/facility maintenance.

• Enforces and maintains set forth systems.

• Enforces policies and procedures that enhance and measure the quality of food and service.

• Performs other related duties as directed by the General Manager.

• Responsible for adhering to company Appearance Standards.

• Consistent productivity, follow health codes, provide a safe working environment for all staff while maintaining impeccable personal hygiene as well as a high standard of work ethic in the workplace.

Working Conditions

While performing the essential functions of this job, the employee is usually indoors, within a controlled environment, and experiences a moderate noise level inside the establishment.

Shifts are typically day/evenings and weekends.

Physical Requirements

• The employee is regularly required to communicate clearly and listen.

• The employee is required to stand, walk, and/or sit to work.

• The employee must occasionally lift and/or move up to 40 pounds.

Direct Reports

• Servers, Server Assistants, Bartenders, Hosts

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Night shift

Ability To Commute/Relocate

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Experience

• Restaurant experience: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)

Work Location: In person

Pay: $20 - $25 per hour