General Manager

Full-Time

Sterling Grove Golf and Country Club in Surprise, AZ is excited to announce the opportunity of General Manager. This role directs and oversees all aspects of club or facility including its activities and relationships between members, guests, and associates. Troon is seeking a candidate who will remain highly focused on providing superior service for members, while optimizing the facilities financial performance.

Essential Duties

• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Works alongside owner representatives to ensure club success.
• Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
• Ensures all Human Resources procedures and policies are followed by management staff.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
• Strong emphasis properly managing Food & Beverage department organization.
• Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Director of Golf, Golf Course Superintendent, Membership Director, Director of Engineering, and Food & Beverage Director.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.

Education/Experience

• Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands

• Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.
• Occasionally lifts up to 50 pounds.

Environment/Noise

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

Certificates/Licenses

• Class A member of PGA/LPGA member.

Job Knowledge, Skill, And Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Resumes can be emailed to Mike Ryan at mryan@troon.com and Darrell Morgan at dmorgan@troon.com.