Front Office Director
Full-Time

Playa Largo Resort & Spa, Autograph Collection
Key Largo, FL

A property of: Shaner Hotel Group Posted 25 days ago

SAVE

Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Hire, train and develop hotel team members and ensure all required training is complete according to standards.
  • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands.
  • Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
  • Ensure all end of month reports are completed to standard.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
  • Other duties as assigned.

Responsibilities

The Front Office Director maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell / valet services, telephone ( PBX  ) services and guest accounting to always maximize room revenue and maintain established brand standards and procedures of Shaner and Marriott Brand franchise.  Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

  • Minimum 1-3 years of front office leadership and management experience in the hospitality industry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
  • Marriott Brand experience ( Autograph ) preferred

Playa Largo Resort & Spa, Autograph Collection

ESCAPE TO OUR LUXURY KEY LARGO HOTEL 

Located in Key Largo, FL, Playa Largo Resort & Spa is ideally situated within 14.5 acres of lush beachfront property overlooking the sparkling Florida Bay. A destination in itself, our pet-friendly hotel in Key Largo invites you to connect with nature and embrace the Florida Keys island life. Choose from 178 rooms, suites, bungalows and a beach house with Florida Bay and eco-rich island views at our luxury Key Largo hotel. Indulge in delicious cuisine and cocktails at our resort’s restaurants and bars. The Ocean Spa offers a wide selection of healing treatments, massages and wellness services to provide a relaxing getaway. Our island resort places you near popular Florida Keys attractions, including Theatre of the Sea, Dolphins Plus Bayside and John Pennekamp Coral Reef State Park. Ranked among the best resorts in Florida by Conde Nast, there is no better place to relax and play in the sand. Book a stay at our pet-friendly hotel in Key Largo today.

Address 97450 Overseas Highway, Key Largo, FL 33037
Property Type Resort
# Jobs 41
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