Restaurant - Breakfast Lead / Supervisor

Full-Time

Description

We are looking for our next great team member to join us on our Food & Beverage Team. We are committed to providing you with:

• Highly competitive wages - An hourly wage of $22 per hour.
• An exceptional benefit plan for eligible associates & your family members (for eligible associates)
• RRSP matching program (for eligible associates)
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here is what you will be doing each day:

We seek an exceptional individual to join our team as a Breakfast Lead. As a Breakfast Lead, you will be responsible for assisting the Restaurant Manager in all phases of the restaurant, events, and outlet operations, including In-Room Dining. You will ensure seamless breakfast operations and serve as a key point of contact for both guests and team members, especially during high-volume periods.

Responsibilities

• Monitor food and beverage team members to uphold service standards and provide assistance as needed.
• Supervise guest service, ensuring a strong presence on the floor during all meal periods.
• Direct and monitor side work duty completion, including pre-, during-, and post-service duties.
• Secure payments and ensure team members follow protocol for gratuity distribution.
• Assist with the setup, replenishing, and breakdown of the breakfast buffet.
• Adjust staffing levels based on business volumes and occupancy.
• Assist with table service during high-volume periods.
• Review daily communication sheets from previous shifts and prepare reports for the following shift.
• Ensure restaurant and event spaces are clean, properly set up, and service-ready, including all patio areas.
• Comply with liquor requirements and safe food handling practices.
• Communicate with the Restaurant Manager regarding special events, service deficiencies, and house counts.
• Assist in conducting menu classes, taste panels, and departmental meetings.
• Provide clear directions to team members, both verbally and in writing.
• Comply with attendance rules and be available for PM or AM shifts, weekends, weddings, and events as needed.
• Support operational meetings and other job-related duties in the absence of the Restaurant Manager.
• Ensure adherence to WCB regulations for handling chemicals and use of PPE.
• Foster a positive service culture, detailed product knowledge, and upselling opportunities.

Qualifications

• Must be able to communicate effectively in English.
• Self-starting personality with a professional appearance and manner.
• Strong sales and upselling techniques.
• Ability to lead by example, "pitch-in," and help co-workers.
• Proficiency with point-of-sale systems.
• Physical ability to lift/carry up to 50 pounds and push/pull carts weighing up to 150 pounds.

Who We’re Looking For:

Does this sound like you?

You are a hospitality-driven individual with a passion for service excellence, leadership, and team collaboration. You have the ability to create a positive breakfast experience for our guests and motivate the team to achieve outstanding service standards.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Minimum 1 year of Server experience