Description

As an In-Room Dining (IRD) Specialist at Hyatt Regency Lost Pines, you will be at the heart of our guests’ stay, ensuring they enjoy delicious meals in the comfort of their rooms. Your friendly demeanor and attention to detail will make every dining experience special.

Key Responsibilities:

Guest Interaction: Take and upsell guest requests for Room Service with a warm and engaging approach.
Timely Service: Present guest food and beverage preferences promptly and at the perfect temperature.
Cleanliness: Maintain a clean and sanitary environment by clearing guest floors and landings.
Versatility: Assist in other areas as needed, showcasing your flexibility and team spirit.
Casual Conversation: Engage in friendly conversations with guests, enhancing their overall experience with your unique style and service attributes.
Preparation & Maintenance: Handle general in-room dining preparation, remove serving trays, and ensure a tidy space.

Benefits | We care for people so they can be their best.

Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Healthcare FSA - saves you money for medical expenses
Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
Discounted Room Nights– for you, your friends and your family!
Free Parking – convenient and cost-free parking for all our associates
Paid Time Off – Take the time you need to recharge and stay healthy
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
Tuition Reimbursement: Further your education with our support.
Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Diversity Groups – Join our inclusive and supportive community
Colleague Recognition Programs - Be celebrated for your hard work and dedication.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Requirements

Excellent Communication Skills: Ability to interact with guests and team members effectively.
Experience: Previous serving experience is preferred
Attention to Detail: Ensure all guest requests are met with precision and care.
Team Player: Work collaboratively with other departments to provide seamless service.
Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.
Certifications: TABC and Texas Food Handler certifications are required
Must be 18 years or older
Must have physical stamina to walk long distances and lift moderate amounts of weight

Hyatt Regency Lost Pines Resort and Spa

A luxurious Texas wilderness escape near Austin, TX

Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.

We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.

The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.

Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion