Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Note: Due to the nature of our business, this position requires weekend availability.

AC Hotel by Marriott Columbus Dublin

Appreciate the European influences and graceful designs of AC Hotel Columbus Dublin. Situated in energetic Bridge Park near Ohio State University and the Columbus Zoo, our hotel is within walking distance of local restaurants, shops and modern nightlife. After an afternoon spent exploring Dublin and Columbus or working in our hotel's internet-enabled conference rooms and lounge, settle down at VASO, our rooftop restaurant and bar. VASO offers captivating views of the city and the river and specializes in Spanish tapas, creative cocktails and craft beers. Start each day with a Spanish-inspired breakfast at AC Kitchen and a workout in our well-equipped fitness center, which offers stunning views. When the day’s complete, retire to a guest room with complimentary Wi-Fi and floor-to-ceiling windows. Every hotel room is stocked with bottled water and bath products to enrich your stay. Whatever you reason for visiting Columbus, we delight in welcoming you to our modern hotel in Dublin, OH.