Regional Director of Operations

Remote Full-Time First

Divi Resorts, The Caribbean Experts
For more than 50 years, we've been the trusted Caribbean specialists, delivering unforgettable, adventure-filled vacations at nine stunning resorts across five distinct islands. Whether you're seeking family-friendly fun or a serene adults-only retreat, our resorts offer the perfect blend of relaxation and excitement—all at an affordable price.

Regional Director of Operations

Job Overview:

The Regional Director of Resort Operations will oversee the day-to-day operations of multiple resorts within a designated region, ensuring a high standard of guest satisfaction, operational efficiency, and financial performance. This role requires strong leadership to develop and mentor resort management teams, foster a culture of excellence, and ensure alignment with corporate standards and objectives.

The ideal candidate is a strategic thinker with a proven track record of leading multi-site resort operations, improving guest experiences, and driving revenue growth. The Regional Director will play a pivotal role in maintaining the integrity of the brand and ensuring that each resort within the region operates at peak performance.

Key Responsibilities:

1. Operational Leadership:
   • Provide strategic direction and leadership to resort General Managers and their teams across the region.
   • Ensure smooth operations of all resorts, including housekeeping, front office, maintenance, guest services, and food & beverage.
   • Implement and maintain high standards of quality, safety, and customer service to enhance the guest experience.
   • Ensure the resorts are well-maintained and meet high standards of upkeep.
2. Financial Performance:
   • Manage and oversee the financial performance of all resorts in the region, ensuring that operational expenses, labor costs, and revenue targets are met or exceeded.
   • Develop and implement financial strategies that optimize profitability, including cost control measures and revenue enhancement initiatives.
   • Prepare and manage annual operating budgets, forecasts, and financial reports.
3. Guest Experience:
   • Oversee and ensure that each resort delivers a consistent and exceptional guest experience in alignment with brand standards.
   • Monitor guest satisfaction scores and work with resort management to resolve any service issues and continuously improve the guest experience.
   • Develop initiatives to enhance guest loyalty and ensure repeat business.
4. Team Development & Leadership:
   • Hire, train, mentor, and develop resort leadership teams, ensuring that all employees align with the company’s values and operational goals.
   • Conduct regular performance reviews and provide ongoing coaching to ensure that resort leaders are performing effectively.
   • Foster a positive work environment, promoting teamwork, accountability, and open communication.
5. Compliance & Safety:
   • Ensure that all resorts comply with local, state, and federal regulations, including health and safety standards.
   • Oversee risk management processes, including regular audits of safety protocols, emergency procedures, and property security.
   • Maintain full compliance with company policies and procedures.
6. Collaboration & Communication:
   • Act as the primary liaison between resort leadership and corporate headquarters, ensuring that communication flows efficiently across all levels.
   • Collaborate with marketing, sales, and corporate operations teams to support regional growth, branding initiatives, and promotional activities.
   • Participate in the development of long-term strategic plans for the region and provide insights and recommendations to senior leadership.

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field; master’s degree preferred.
• 8+ years of progressive leadership experience in resort or hotel operations, with at least 3-5 years overseeing multiple properties.
• Proven track record of driving guest satisfaction, operational efficiency, and revenue growth in a multi-site hospitality environment.
• Strong financial acumen, including experience with budgeting, forecasting, and P&L management.
• Excellent leadership, communication, and interpersonal skills with the ability to lead and develop high-performing teams.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Knowledge of safety regulations, compliance, and risk management within the hospitality industry.
• Proficient in hospitality management software and Microsoft Office Suite.

Preferred Qualifications:

• Experience working in a branded resort or vacation ownership environment.
• Strong understanding of resort operations, including housekeeping, food & beverage, front office, and maintenance.
• Ability to travel up to 70% of the time across the region.

Salary & Benefits:

• Competitive salary commensurate with experience.
• Performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holiday pay.
• Employee discounts on resort stays and other travel benefits.