Sales & Service Manager

Position salary range: $60,000-$70,000 annually

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Job Close Date: November 10, 2024 or until filled

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Found at the intersection of timeless elegance and modern luxury,�The Oxford Hotel�stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.

Our personality and sense of charm—�which we’ve been curating for more than 100 years�—gives us an easy confidence that allows us to comfortably stand out from the crowd.

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More than a hotel in Denver,�The Crawford Hotel�is the best place to meet, shop, eat, drink, stay, and work — right above Denver Union Station.Join our team and play a part in�illuminating history�.

Inside this iconic building,�memories are made and inspiration blooms�. Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction.

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Make your mark at these quintessential spots in Denver, true landmark locations.�We are loaded with benefits, a team-centric culture, and opportunities to grow your career.�Work where you belong.

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A Rewarding Experience:

• Eligible for Sage Sales bonus plan
• Complementary RTD EcoPass
• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Basic Life and ADD insurance
• Company-paid short-term disability
• Unlimited paid time off
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The Sales Service Manager is responsible for booking small meetings and groups into the hotel.

• Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms Catering business.
• Provide marketing collateral to clients and guests; which may include menus, meeting room layout seating capacity diagrams, and similar.
• Prepare and send requested proposals and contracts to designated potential clients.
• Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
• Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
• Coordinate all details to appear on each “Event Order." Details to coordinate may include meeting room set-up specifications, banquet food beverage items, audio/visual equipment billing details.
• On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
• Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies.
• In a timely, accurate and consistent manner, document and report all sales activities as required.
• Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently.
• Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
• Sell and service all small group business along with catering only, that are 12ppl or less
• Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques.
• Attend regular networking events to help build brand awareness
• Partner with the Banquet Culinary teams in providing a customer experience that exceeds the customers' expectations
• Effectively use sales resources and administrative staff
• Contribute to the health and strength of a dynamic team culture
• Communicate event details and requirements with and provide input to team members to execute catering events effectively
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars
• Capture short turn around business
• Solicit, negotiate and confirm new and repeat business
• Will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions
• Coordinate all details to appear on each "Banquet Event Order." Details to coordinate service include meeting room set-up needs, banquet food beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs billing details
• Exercise excellent communication, presentation, organization, time management and listening skills

Education/Formal Training

• Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
• Ability to drive to outside sales calls.
• Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

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Experience

• Prefer 1-2 years previous hotel experience.
• Marketing experience in the travel and tourism industry desirable, with a demonstrated ability to lead and manage large scale initiatives.

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Knowledge/Skills

• Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests.
• Ability to manage extensive amounts of information.
• Knowledge of sales procedures associated with the hotel industry.
• Excellent written skills sufficient to produce sales and marketing communication.
• Excellent spoken and presentation skills
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Flexible schedule: some weekends/holidays and travel are required as needed.

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Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%Knowledge/Skills
• Must have dexterity/mobility to tour property and attend functions, to climb stairs, and operate basic office equipment.

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Environment

Office environment, weather exposure when making sales calls