Spa Director

Position starting rate: $90,000 anually

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Job Close Date: October 30, 2024 or until filled

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Welcome to the Oxford Club Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.

Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.

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A Rewarding Experience:

• Eligible to participate in Sage bonus plan. Up to 35% of your salary.
• Complementary RTD EcoPass
• Unlimited paid time off
• Medical, dental, vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and ADD insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Plan and manage two major functions of the Spa to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short- and long-term planning and day-to-day operations of two major functions in the Spa. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Management

• Control staffing levels and compensation programs through strategic planning and market analysis.
• Proactively develop recruitment strategies and activate at appropriate time.
• Co-facilitate and co-organize semi-annual All Company Meeting with General Manager.
• Manage direct reports who oversee all customer service and technical staff. Hold weekly one-on-ones to advise on decision making
• Develop, implement and maintain operational procedures for company with guidance from General Manager.� Ensure direct reports communicate and follow-through on necessary objectives. Systems design and re-design to help assure operating consistency and efficiency.
• Track assess managerial and technical staff schedules vacation time to maximize service sales based on time of year.

Marketing

• In charge of publicity and events company wide – work with outside sales for media leads.
• In charge of all marketing research. This includes internal and external within the twin objectives to keep current on market and our competition and fully understand customer wants and needs.
• Responsible for “internal marketing”; expand existing customer base, generate referral business, etc…
• Develop quarterly internal marketing plans based on customer demands, industry trends and business needs related to top and bottom-line budget goals.
• Participate in development of gift card sales programs.
• Develop and manage group sales and bridal marketing programs to increase this area of business.� Participate in trade shows, community events and business partnership outreach.
• Monitor all major advertising and promotional activities to determine if results warrant continuance.
• Assist General Manager in marketing programs as needed.

Retail Operations

• Functions include purchasing, display, inventory control and sales management.
• With regard to retail sales, provides needs-assessment of training items related to customer service and retail sales and develop programs to increase performance.�
• Responsible for meeting budgeted profit goals.

Finance Purchasing

• Assist General Manager in setting revenue and spending budgets.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.
• Research and purchase all retail products to maximize net profits.
• Purchase all spa and salon supplies manage to reach company bottom-line budgetary goals.
• Supervise purchasing of all customer service supplies within budgetary goals.
• Assess company spa salon equipment issues
• Provide effective control over expenditures, except fitness center department, to meet or exceed budget targets.

Education/Formal Training

A four-year college degree or equivalent education/experience

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Experience

Five to ten years of employment in a related position with this company or other organizations

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Knowledge/Skills

• Requires advanced knowledge of the hospitality, spa, and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to visually inspect hotel.
• Must be able to walk through the front and the back of the hotel and Spa.
• Climbing approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.
• Must have excellent communication and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures.

Environment

Office and spa environment