Sales Manager M-F, 8-4

SUMMARY STATEMENT:

The Sales Manager is responsible for driving revenue and securing new business for the conference center. The centerpiece of this process is MCC’s long standing reputation of building and maintaining relationships with our clients to earn their trust and build loyalty.  Sales managers will proactively identify new markets and business opportunities, negotiate contracts, and collaborate with other departments to ensure exceptional guest experiences. The goal is to maximize room occupancy, meeting space utilization, and overall hotel profitability by offering tailored event solutions and a seamless booking process.  This position requires a results-driven individual with strong communication, negotiation, and organizational skills, who is committed to meeting and exceeding sales targets.

SUPERVISION

This position reports to the Director of Sales.

MAJOR DUTIES AND REPONSIBILITIES:

• Identify and Target Clients
• Research and identify current and potential clients at the local, regional and national level.
• Build a comprehensive database of contacts and decisions makers.
• Develop a deep understanding of the specific needs and requirements of various clients.
• Use all the tools used by MCC to find clients.
• Sales and Prospecting
• Proactively reach out to clients through various channels, including phone calls, emails, and networking events.
• Create and deliver sales presentations and have business conversations tailored to specific clients, highlighting the hotel and conference center's features, amenities, and high value packages.
• Respond promptly to inquiries and requests for proposals (RFPs) from clients and third parties such as Cvent.
• Maintain client details in the CRM to help you maintain relationships.
• Host in-person property visits with clients.
• Relationship Building
• Build and nurture strong relationships with clients to foster long-term partnerships.
• Act as a trusted advisor, understanding their unique needs and offering tailored event solutions.
• Stay updated on laws, trends and competitive actions to be able to be relevant to clients’ needs
• Negotiation and Contract Management
• Collaborate with clients to negotiate terms, pricing, and contracts that meet our and their budgetary and logistical requirements.
• Ensure that all contracts are accurately prepared and executed.
• Collaboration with Internal Teams
• Work closely with the hotel and conference center's operations, dining, and conference services teams to ensure the seamless execution of meetings and events.
• Communicate client expectations and requirements to internal teams effectively.
• Attend Industry Events
• Participate in industry-related conference, trade shows and networking events to expand your network and stay informed about industry trends
• Manager on Duty
• All executive and line managers participate in the Manager on Duty Program on an equitable rotational basis.
• MOD’s represent the General Manager, having the supervisory authority to direct and oversee all MCC employees and contractors on site, exercise independent judgement  to facilitate the smooth operation of the hotel and conference center, and ensure that policies and procedures are adhered to.
• The MOD will provide a detailed report at the end of their shift to the General Manager and all affected Departments.
• Embraces the Mission and Vision of the Maritime Conference Center and represents the organization professionally.
• Assists the Sales Department with team events, client events, etc.
• All other duties as assigned by the Director of Sales.

DESIRED QUALIFICATIONS:

• Bachelor's degree in hospitality management, business, or a related field (preferred).
• Proven track record in hotel sales, specifically 5 or more years in meetings, conferences and catering.
• Familiarity with revenue management and inventory control strategies.
• Excellent communication, negotiation, and relationship building skills.
• Strong organizational and time-management abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Willingness to travel regionally and nationally.
• Knowledge of the local and regional market.
• Ability to work independently and as part of a team.

V.         SCHEDULE:

• Sales Department hours are generally during the weekday daytime shifts, Monday through Friday, 8:00AM to 5:00PM, including 1 hour for Lunch.  However, flexibility in addition to occasional ‘work from home’ is permitted with approval.  A periodic 48-hour Manager on Duty (MOD) shift requiring on-site residence will be required.