Sales Manager

Job Duties And Responsibilities

• Responsible for learning the hotel brand and strategy 
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience 
• Manage business travel accounts to maximize business potential 
• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals 
• Be aware of departmental revenue and up sell at every possible opportunity 
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system 
• Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business 
• Identifie and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions 
• Develop, maintain, and prospect a Target List of accounts and communicates updates to DOS 
• Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block. 
• Conduct pre- and post-conference meetings when it is agreeable with the client 
• Attend property specific receptions to generate leads and interact with customers 
• Organize and execute local area blitzes 
• Establish relationships with local businesses and organizations and is an active member in local industry associations 
• Build relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes 
• Conduct tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 
• Provide prompt and accurate responses to all client requests for proposals and information 
• Consistently meet or exceed sales goals including predetermined revenue and sales activity 
• Attend appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS 
• Perform various other duties as assigned to meet business objectives 

Education And Experience

• Minimum of High School education, post-high school education preferred 
• Minimum of two (2) years in hotel service role or sales experience preferred

Knowledge, Skills And Abilities

• Outgoing personality 
• Always maintains a professional image through appearance and dress 
• Ability to work collaboratively with hotel service team in providing exceptional customer service 
• Clear, concise written and verbal communication skills 
• Demonstrate ability to achieve sales goals 
• Proactive sales approach; assertive and fast paced, driven to succeed 
• Excellent time management skills 
• Understand need time strategy as developed by Revenue Management 
• Must have flexible work hours that may include evenings, weekends, and holidays 

Perks/Benefits