Server Assistant (Busser)

Full-Time

Description

Pay Rate: $15.50/hour

M.A.C. 24/7 at the Hilton Waikiki Beach is looking for an On-call Server Assistant/Busser to join our team at M.A.C. 24/7. Are you a true team player who works safely and has a knack for consistently exceeding guests’ service expectations with a smile? Are you able to multi-task in a fast-paced environment? Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at M.A.C. 24/7 comes with perks to support you in your personal and professional journey.

• Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.
• Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world’s largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with Guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude genuine hospitality
• Performs side duties as assigned

• Provides food and beverage service to guests in the restaurant

  • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
  • Resets table quickly and properly
  • Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
  • Replenishes ice bin
  • Empties trash receptacles
  • Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
  • Is familiar and complies will all Department of Health sanitation and food safety guidelines
  • Replenishes water; makes and pours coffee
  • Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
  • Advises the Server if the guest requests to order additional food and beverage.
  • Assists service team as necessary to meet and exceed guest expectations
  • Sweeps and mops floors regularly; ensuring safety guidelines are being followed
  • Delivers online food and beverage orders to guests
  • Perform related duties as assigned by Manager.
  • Maintain compliance with all company and brand policies and procedures.

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

Qualifications

Experience in a high volume restaurant preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)