Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

Minimum of five years of progressive leadership experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard Hamilton

Soar into an effortless stay at our hotel in Hamilton, Ohio

Located in the heart of downtown Hamilton, Ohio next to Marcum Park and 1 mile from Spooky Nook Sports Complex and Champion Mill Conference Center. We are centrally located in Butler County, only 13 miles to Miami University in Oxford, Ohio, 11 miles to Liberty Center and 6 miles to Jungle Jim’s International Market. Recharge in our comfortable guest rooms and suites with complimentary Wi-Fi, mini-refrigerator, coffee maker and signature plush Marriott bedding. Be your best self during travel with our indoor saltwater pool and 24/7 fitness center. The Bistro offers daily balanced breakfast options and Starbucks. Our on-site restaurant, Plaza One Grille, is open for dinner Tuesday through Saturday with Executive Chef created seasonal menu and full bar. With 7,000 square feet of flexible meeting space, we can host memorable events from social to corporate to weddings complete with on-site catering and professional planning. Let us exceed your travel expectations at the Courtyard by Marriott Hamilton.See