Guest Service Agent

Full-Time

Job Title: Guest Service Agent
Location: South Shore Harbour Resort and Conference Center – League City, TX

Job Type: Full-Time
Shift: Various shifts, including weekends and holidays

About Us:
At South Shore Harbour Resort and Conference Center, we are dedicated to providing exceptional guest experiences through outstanding service, luxurious accommodations, and state-of-the-art conference facilities. Located along the picturesque shores of Clear Lake, our resort is a premier destination for business and leisure travelers alike. We are seeking a passionate and service-oriented Guest Service Agent to join our front desk team.

Key Resposibilities:

1. Ensure outstanding customer service at all times.

2. Maintains a friendly, cheerful and courteous demeanor at all times.

3. Courteously and accurately answers inquiries from current and potential guests.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Adheres to standard operating procedures.

7. Resolve customer issues, complaints and/ or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Preferred Education and Experience:

1. Guest Service Hotel Front Desk Experience Preferred

2. Opera Experience Preferred

3. Preferred hotel industry experience