Job Summary

The Houseperson is responsible for cleaning and maintaining public areas of the hotel, assisting room attendants with general cleaning of guest rooms. This includes vacuuming, shampooing of carpets, cleaning/waxing of floors, trash removal, stocking and maintaining supply rooms and other cleaning duties.

Candidate Profile

Experience

Previous experience in similar capacities; hotels, hospitals etc. is preferred.

Job Essentials

Stocking all housekeeping carts and cart rooms with appropriate PAR levels are maintained through the entire building, in compliance with brand standards.

Remove laundry from rooms and/or chutes.

Restock linen on floors as necessary.

Clean and maintain common areas, i.e., elevators, stock and store- rooms, hallways, and stairs. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.

Perform deep cleaning tasks, as needed.

Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the âMake it Rightâ established guidelines.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays

Perform any other job related duties as assigned.

Other

Ability to work in a fast-pace, high-energy and demanding work environment.

Ability to work use commercial cleaning chemicals.

Strong attention to detail

Ability to establish and maintain effective working relationships with associates and guests.

Able to understand and follow all safety related procedures while performing all tasks.

Regular attendance in conformance with the standards is essential to the successful performance of this position.

Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

DoubleTree by Hilton Hotel Houston - Greenway Plaza

At A Glance

Complete with a freshly baked signature DoubleTree chocolate chip cookie on arrival, this AAA Four-Diamond rated Houston, Texas hotel is located in the premier business development, Greenway Plaza. Our recently renovated hotel provides quick access to the downtown area and the Galleria, which offers premium shopping, restaurants and entertainment. Hop on the complimentary Galleria shuttle and ride to any destination within a three-mile radius of our Houston hotel to visit all the activities this area has to offer.

Relax in entirely renovated accommodations with floor-to-ceiling windows providing views of the downtown skyline and the prominent River Oaks neighborhood. All rooms feature plush furnishings and luxurious bathrooms with granite vanities. Work out in the modern, 24-hour fitness center, take a dip in the heated outdoor swimming pool, or dine in one of our fabulous on-site restaurants.

Sip coffee in the hotel Starbucks, savor Texas-inspired specialties in the stylish Sprigs, or unwind with a cocktail and a light dish in Rocks @ Greenway Bar. Host a meeting or event at this centrally located Houston, TX hotel in 26,992 sq. ft. of flexible function space and the latest A/V equipment. Stay connected with the complimentary 24-hour business center.

AAA, Four-Diamond Houston hotel located in Greenway Plaza
Easy access to The Galleria and downtown Houston
Close to the Medical Center, the Museum District and River Oaks
Houston hotel amenities: outdoor swimming pool, complimentary 24-hour fitness center
Complimentary transportation to any destination within a three-mile radius of the hotel
On-site dining options including Starbucks, Sprigs and Rocks @ Greenway Bar