The Food and Beverage Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Candidate Profile

Experience

High School Diploma is preferred, two to three years hotel food and beverage experience with excellent customer service experience.

Must be of legal age to serve alcohol and actively TABC Certified.

Must possess a Food Handlers Certification

Job Essentials

Communicate with the staff by holding pre or post service period meetings.

Supervise the assigned service period in the restaurant, and scheduled Special Events as necessary.

Team up with the Chef and/or Sous Chef to ensure everything coming out of the Kitchen is correct,

Perform restaurant and bar roles when necessary.

Monitor completion of open and close side duties.

Ensure staff follows the Hotels food sanitation policies and procedures.

Assist in training new F&B front of the house staff.

Exercise service recovery when necessary to the guests’ satisfaction. Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the âMake it Rightâ established guidelines.

Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the âMake it Rightâ established guidelines.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

Perform any other job-related duties as assigned

DoubleTree by Hilton Hotel Houston - Greenway Plaza

At A Glance

Complete with a freshly baked signature DoubleTree chocolate chip cookie on arrival, this AAA Four-Diamond rated Houston, Texas hotel is located in the premier business development, Greenway Plaza. Our recently renovated hotel provides quick access to the downtown area and the Galleria, which offers premium shopping, restaurants and entertainment. Hop on the complimentary Galleria shuttle and ride to any destination within a three-mile radius of our Houston hotel to visit all the activities this area has to offer.

Relax in entirely renovated accommodations with floor-to-ceiling windows providing views of the downtown skyline and the prominent River Oaks neighborhood. All rooms feature plush furnishings and luxurious bathrooms with granite vanities. Work out in the modern, 24-hour fitness center, take a dip in the heated outdoor swimming pool, or dine in one of our fabulous on-site restaurants.

Sip coffee in the hotel Starbucks, savor Texas-inspired specialties in the stylish Sprigs, or unwind with a cocktail and a light dish in Rocks @ Greenway Bar. Host a meeting or event at this centrally located Houston, TX hotel in 26,992 sq. ft. of flexible function space and the latest A/V equipment. Stay connected with the complimentary 24-hour business center.

AAA, Four-Diamond Houston hotel located in Greenway Plaza
Easy access to The Galleria and downtown Houston
Close to the Medical Center, the Museum District and River Oaks
Houston hotel amenities: outdoor swimming pool, complimentary 24-hour fitness center
Complimentary transportation to any destination within a three-mile radius of the hotel
On-site dining options including Starbucks, Sprigs and Rocks @ Greenway Bar