Night Manager 11pm - 7 am

Eaton Workshop is a purpose-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit. Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world. Eaton Workshop’s physical and digital spaces are a place for kindred spirits to commune, collaborate, and make an impact. Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, theater, music), Media (radio, film), Wellness (holistic mind-body-spirit healing), and House (purpose-driven members workspace), as well as beautifully designed, ethical hotel and F&B offerings.

We encourage people from underrepresented groups to apply to work with us at Eaton Workshop – BIPOC, women, LGBTQIA, international citizens, and more. We welcome professionals who strongly believe in our mission and can demonstrate parallel or applicable experience and skills to help us

POSITION OVERVIEW

As the Night Manager, you will be the face of Eaton DC, responsible for overseeing the overnight operations of the hotel. This position is responsible for ensuring a smooth, efficient, and welcoming experience for our guests. You will lead the overnight team, handle guest inquiries and concerns, and ensure that all operations comply with company policies and standards. We are looking for a skilled Night Manager to lead the operations team and ensure seamless service.

JOB RESPONSIBILITIES

• Oversee and manage all overnight operations, ensuring accuracy and compliance with hotel policies.
• Supervise and mentor the night audit team, fostering a positive and efficient work environment.
• Prepare and analyze nightly financial reports, addressing discrepancies and communicating findings to management.
• Handle guest check-ins, check-outs, and inquiries, delivering exceptional customer service.
• Ensure the security and safety of the hotel and its guests during the night shift.
• Implement and enforce operational policies and procedures to enhance efficiency.
• Address and resolve guest complaints and issues promptly and professionally.
• Collaborate with other departments to maintain a cohesive and effective overnight operation.

QUALIFICATIONS:

• Previous experience as a leader/manager in a hotel is required.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Exceptional communication and interpersonal skills.
• Ability to work independently and make decisions under pressure.
• Flexible availability to work nights, weekends, and holidays.

PHYSICAL DEMANDS:

• Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
• Talking and hearing.
• Requires walking or standing to a significant degree.