Night Audit
Full-Time

Cambria Hotel Pigeon Forge
Pigeon Forge, TN

A property of: Gibson Hotels Group Posted 27 days ago
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Compensation: $17.00 per hour

Description

DON’T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY….it is SO much more:
  • GROWTH in your career!!!
  • The Chance to work in a positive, TEAM environment!!!
  • Gain EXPERIENCE within the hospitality industry!!!
  • Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
  • We offer COMPETATIVE PAY!!!
  • Paid PTO!!!
  • FREE participation in our telehealth program!!!
  • DAILY PAY with our partner Zayzoon!!!
  • Optional, voluntary benefits such as:  DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
  • Generous TRAVEL BENEFITS!!!
  • Employee referral INCENTIVES!!!
THE BOTTOM LINE IS, WE WANT TO INVEST IN YOU!!!

We are looking for night auditors that can start immediately! Join our award-winning company!

Responsibilities

  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assists guests with reservations and requests in a friendly, professional and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Run Night Audit Process every night
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
  • Possess knowledge of local area to answer guest questions

Requirements

  • Guest service experience with Choice Advantage preferred
  • Professional, mature, reliable a must
  • Previous hotel experience a plus
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cambria Hotel Pigeon Forge

Welcome to an upscale stay located in the heart of the Smoky Mountains. Cambria® Hotel Pigeon Forge is a haven of spacious guest rooms and suites in a prime location only minutes from popular Pigeon Forge attractions, including Dollywood, The Island and The Ripken Experience.

Our hotel is designed with your comfort in mind. As our guest you’ll enjoy plenty of space to stay productive or unwind and relax. Free WiFi is available throughout the hotel, as well as in your guest room. If you’re looking for a hip spot to satisfy your hunger, our on-site restaurant, Park Social, is open for breakfast and dinner daily, serving local fare, hearty and healthy menu items, snacks and apps, and premium craft beer. When you want to keep up with your workout or melt your stress away, our state-of-the-art fitness center and outdoor pool are the perfect spots to find peace of mind. The pool has a breathtaking view of Mt. LeConte.

When you’re looking for a place to make the most of your time in the natural beauty of Pigeon Forge, our hotel puts you in the center of it all. The Island of Pigeon Forge located across the street boasts 23-acres of entertainment in the perfect setting for anyone looking to escape the everyday. Ober Gatlinburg is just a short drive away, where you can take to the slopes of Tennessee’s ski resort or take to the skies in Gatlinburg SkyPark. For those who wish to take in the flavors of the region, you’ll also find bourbon distilleries, breweries and local wineries only a few miles away. Book your stay with us today to discover upscale Southern hospitality .

Address 375 Jake Thomas Rd, Pigeon Forge, TN 37863
Property Type Hotel
# Jobs 12
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