Corporate Hotel Operations Systems Analyst
Twenty Four Seven Hotels - Irvine
Irvine, CA
Twenty Four Seven Hotels is currently seeking a forward thinking hospitality professional to join the Corporate Operations Team as the Operations Systems Administrator. This position will build on their Front Desk and Hotel Operations experience to support the Corporate Operations & Guest Service(O&GS) Department by developing, producing, and analyzing routine/ad-hoc reporting for strategic planning. This individual will drive O&GS projects to: improve guest satisfaction scores & flow through, maintain the assets, and provide support for O&GS initiatives. This is a great next step for a Front Office Manager looking to take their operational experience to the next level in a corporate office setting.
At Twenty Four Seven Hotels, we craft inspired workplaces that enable our associates to deliver kick-ass guest experiences and maximize investor returns. This could be a perfect opportunity to advance your career with a growing and exciting management company!
Responsibilities
- Support daily, weekly, and monthly operational reporting including Forecast, Month End and tools such as Quore, Hotel Effectiveness, BirchStreet and Brand tools.
- Assist in design and documentation of process workflows.
- Work with department leadership on all processes, SOP’s and incorporating strategy designs.
- Ensure property leadership's timely adherence to month end schedule.
- Monitor, track and report service scores for portfolio.
- Coordinate and track brand initiatives, standards & requirements.
- Monitor, track and report on all brand compliance including QA results and action plans.
- Create and maintain weekly meeting presentations.
- Coordinate with all disciplines for meetings, reporting and communication.
- Assist with development, standardization and accountability of department planners & project management tools.
- Assist department leadership with Quarterly and Annual Incentive Reporting as required.
- Support corporate office tasks including inventory, supplies, mail pick up/drop.
- Coordinate owner portal quarterly access audit in partnership with IT.
- Collaborate and compile month end deck with all disciplines to ensure timely delivery for owner review.
- Create and proof all ownership decks, communication, and outlets.
- Coordinate monthly P&L meetings with ownership, quarterly reviews and AOP presentations.
- Coordinate and schedule meetings for weekly revenue strategy sessions.
- Summarize, track, and maintain Internal Audit results and action plans with due dates and tracking.
- Produce and deliver P&L reporting as needed.
Requirements
- Property-level Hotel Operations experience required
- Management experience as Front Office Manager, highly desirable
- Proficiency in Microsoft Office Suite products, especially Excel, Teams and PowerPoint
- Ability to work both independently and within a team environment
- Excellent verbal and written communication skills
- Organization Skills, attention to detail and ability to multi-task required
- Proven ability to build positive relationships.
- 4-year college degree (Major in Business, Hotel Management or related field strongly preferred) or relevant work experience.
Our Perks:
Highly competitive salary
Opportunity for Advancement
Medical, Dental, Vision, Ancillary Benefits, 401K
Paid Time Off, Paid Sick Time
Job Training
Associate Referral Program
Hotel Discounts
247 Hotels
An entrepreneurial and spirited hospitality company, Twenty Four Seven Hotels delivers highly specialized services in hotel management, investment and development. After a decade of focusing on upscale select-service hotels, Twenty Four Seven Hotels has firmly established itself in the growing lifestyle hotel market segment with the 2016 opening of the first Moxy hotel in the United States. Concentrated in the Western U.S., Twenty Four Seven Hotels continues to invest in high caliber hospitality talent to support its growing portfolio, currently at 24 managed hotel properties with global hospitality brands including Marriott, Hilton and Hyatt. For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Notice To California Applicants
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant’s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant’s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 520 Newport Center Drive #520, Newport Beach, Ca 92660, or by contacting the People Resources and Development Department by dialing 949-734-6400.
Compensation: $28.00 to $34.00 per hour
Twenty Four Seven Hotels - Irvine
What We’re About
Takin’ Care Of Business. Every Day.
We’re 24seven Hotels, a hotel management company based in Southern California with a portfolio of premium-branded lifestyle and select-service hotels throughout the western and south central United States. We’re proud of our portfolio of properties—but at the end of the day, we believe the hospitality business isn’t really about places. It’s about people. And we take care of business by taking care of our people. Every day.
Dedicated Partners. Reliable Performers.
Our comprehensive team has deep expertise and experience in all business functions related to operating a successful hotel. Partner with us, and we’ll implement and oversee hotel operations that are vital to maximize your return on investment. For bottom line results, you’re in the right place.
Let’s Work Together
We prioritize personal relationships above all else. Whether you want to join our corporate team, work for one of our hotels, or partner with us, we want to hear from you. So…call us maybe? Or better yet, fill out this form.
| Address | 19800 Macarthur Blvd., Suite 1100, Irvine, CA 92612 |
|---|---|
| Property Type | Management Company |
| # Jobs | 5 |
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