Membership Experience Designer

Eaton Workshop is a purpose-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit. Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world. Eaton Workshop’s physical and digital spaces are a place for kindred spirits to commune, collaborate, and make an impact. Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, theater, music), Media (radio, film), Wellness (holistic mind-body-spirit healing), and House (purpose-driven members workspace), as well as beautifully designed, ethical hotel and F&B offerings.

We encourage people from underrepresented groups to apply to work with us at Eaton Workshop – BIPOC, women, LGBTQIA, international citizens, and more. We welcome professionals who strongly believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

POSITION OVERVIEW

The Member Experience Designer will be the face of the Eaton House brand. Those in this position will be tasked with architecting both a unique and memorable experience for Eaton House members, as well as ensuring the growth of the community within the space.

JOB RESPONSIBILITIES

Sales:

• Manage the internal member CRM system and ensure it’s both accurate and updated at all times
• Provide detailed tours of the space, as well as personal interviews to any prospective members
• Send, track, and manage all membership contracts sent to prospective members
• Manage all verbal, print, and online communications during the sales process between the member and Eaton House
• Answer inquiries regarding the space and membership process both off and online, as well as represent the brand at internal/external events
• Collaborate with Hotel Sales and Catering team on cross utilization of Eaton House and Hotel meeting space when required

Operations & Building Management:

• Track and escalate operational tickets to the appropriate parties made by members on the internal members portal
• Remain vigilant in ensuring the space meets all operational and aesthetic brand standards
• Coordinate resolution of IT issues with Hotel Director of IT
• Coordinate resolution of maintenance issues and planning of preventive maintenance with Hotel Engineering department
• Manage keycard activations, and new member additions
• Receive mail and packages on behalf of members, as well as appropriately sort and store them for pick-up by the member
• Help identify and escalate any issues to the Director of Eaton House as necessary
• Help prepare the weekly member newsletter
• Update the member-facing calendar of events weekly

Events:

• Assist with all internal events held in the space, including setup, breakdown, and staffing the event as necessary
• At times attend external events that would require a representative from Eaton House
• Work with the Director of Eaton House and Eaton Director of Culture to creatively strategize, plan, and implement member-focused events - as well as public-facing events held in the space

QUALIFICATIONS

• College graduate with a four year degree preferred, but not required
• Experience in customer service, or client-sales is a plus
• Ability to speak and communicate effectively both verbally and in writing
• Capable of working in fast paced environment, exhibit strong multitasking skills, and possess high level attention to detail
• Must possess excellent interpersonal skills, are gracious, friendly and work well with others
• Must demonstrate the brand values of Eaton House
• Passion for progressive organizations that focus on both social and environmental impact
• Proficient in basic computer skills

PHYSICAL DEMANDS

• Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
• Talking and hearing.
• Requires walking or standing to a significant degree.
• Ability to follow instructions, directions, and meet deadlines
• Ability to work alone in an established routine