Buffet Attendant

Cove Haven Resort is hiring a Enthusiastic and Attentive Buffet Attendant at the Illustrious Couples Resort located in Lakeville, PA. Candidates must have a Professional appearance and experience in Restaurant Service. The ideal candidate will put pride in their work, be reliable, and be friendly and professional at all times.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Ways To Apply

• Apply online at our Career Website at www.covepoconoresorts.com/careers
• Stop by and apply in person at 194 Lakeview Drive Lakeville, PA 18438

Principal Responsibilities

Greeting guests as they enter, monitoring the volume of food to ensure guest satisfaction, placing order for more food items as needed, maintaining a clean and orderly dining space for guests, maintaining a courteous and efficient operation to ensure guest satisfaction.

Essential Functions

• Meets and greets guests as they arrive, explains choice of seating, then explains and/or escorts guests through buffet area to ensure all guests are aware of the food and beverage offerings available.
• Reads guest arrivals reports and maintains log of how many guests have access each day. Based on this information, the Buffet Attendant adjusts orders for the following day.
• Maintains proper set-up and follows proper grooming standards on a daily basis.
• Places food/beverage request orders for the following day, based on occupancy numbers.
• Performs opening and closing duties.
• Ensures that all items are properly stored in locked storage facilities at the end of each shift.
• Ensures that the buffet area is secured at the end of each shift.

In addition to these essential functions, the Buffet Attendants must be able to constantly walk and stand. Buffet Attendants are also required to adhere to safety and security procedures that are set forth by the company.

Specific Skills And Abilities

• Knowledge of Trident Club operations, to include appropriate staffing levels, service equipment and guest relations
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
• Ability to speak the English language sufficient to conduct small employee meetings to impart new or important information
• Ability to remember, recite and promote the variety of menu items
• Ability to move throughout a crowded room to seat guests
• Ability to work under pressure and deal with stressful situations during busy periods
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Interpersonal skills to provide overall guest satisfaction

Qualifications

Education

High School graduate or equivalent required.

Experience

Concierge or Buffet Attendant experience preferred.

Licenses or Certificates

Ability to obtain any government required licenses or certificates, Alcohol Service Permit (if state-required), CPR Certification, and/or First Aid Training preferred.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other

Additional language ability preferred. Must be at least 17 years of age or older.

Candidates selected for further consideration will be contacted within two weeks of the closing date of this ad, but no later than 10/17/2024.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status.