Sports Palace Attendant (Part-time Seasonal)

5/1/24 9/16/24

Cove Haven Resort

Lakeville, PA

Principal Responsibilities

Assist resort guests with equipment; explaining proper equipment usage and safety; monitoring the activities during operating hours: Sunday-Saturday 9am-10pm.

Essential Functions

Maintains assigned areas and equipment; including distributing equipment and instructing guests on proper usage.
Issues activity and safety equipment
Follows proper service and maintenance schedules for equipment and activity surfaces
Instructs guests on safety procedures; explains and witnesses completion of “Release and Waiver of Liability” forms
Operates Company vehicles and equipment according to established procedures
Provides a sociable and professional atmosphere at all times
Maintains knowledge of all Resort facilities in order to enhance guest satisfaction
Requests proper identification from guests for facility usage in order to avoid abuse/misuse of Resort facilities and equipment
Maintains proper and suitable recreation areas
Practices safety procedures in the performance of all duties

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Other duties as assigned by supervisor

Specific Job Knowledge, Skill And Ability

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation.

Ability to understand and follow written and/or verbal instructions in English
Ability to effectively deal with Resort guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
Ability to read English language sufficient to assist guests in the completion of waivers and provide instructions
Ability to grasp, lift and/or carry (or otherwise move) packages, boxes and equipment up to 100lbs throughout the shift
Ability to stand, walk and/or sit and continuously perform essential job functions
Ability to perform tasks requiring bending, stooping, kneeling or walking significant distances

Qualifying Standards

Experience

Prior guest service or other hospitality experience preferred.

Licenses or Certificates

Valid State Drivers License Required. CPR certification and/or First Aid training preferred, but not required. Certificates can be obtained upon employment.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other

Must be 18 years of age or older. Applicants with additional language skills preferred.

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Eoe. Drug Free Workplace.

Cove Haven

Welcome to Cove Haven Resort

Nestled on shores of Lake Wallenpaupack

Nestled on the shores of Lake Wallenpaupack, Cove Haven Resort is famous for being not only the birthplace of the heart-shaped hot tub and the seven-foot-tall Champagne Tower but for also being the home to countless recharged romances over 63+ years. Delicious dining options, exhilarating indoor and outdoor activities, the ever-changing seasonal beauty of the Pocono Mountains, and nightly entertainment are just some of the reasons Cove Haven is beloved by so many guests over so many decades.

Featuring 200 suites, Cove Haven Resort has undergone extensive updates to ensure the next 60 years of romantic getaways give couples the satisfaction they seek. Our unique room types allow guests to choose from many ways to enjoy their stay - and plenty of reasons to come back and recharge their romance again and again.